I changed my iPhone and got a new MetaQuotes ID, and now I can't log into my account because I can't receive a verification code.

[trader_8181]

Hello, a few days ago I bought a new iPhone and after installing the MT5 app my MetaQuotes ID changed and now I can't receive a verification code to log into my account.

Please help me with this issue.

[Sergey Golubev]

If you are about sms to your phone (sim) so read this thread: What to do if I am not receiving the verification SMS from MQL5.com to my phone?

Besides, the users reported on the forum that telegram works to receive codes (some users could not receive the code by sms bu they receive it to telegram).

[trader_8181]

Hello, in this case it's about a push notification that comes only in the MT5 app.

To receive this verification code, the MetaQuotes ID must be the same as the one in my MT5 iPhone app and my account.

In this case, it is now different and I cannot log in to change it in my account settings.

[Sergey Golubev]

trader_8181 #:
Hello, in this case it's about a push notification that comes only in the MT5 app.

To receive this verification code, the MetaQuotes ID must be the same as the one in my MT5 iPhone app and my account.

In this case, it is now different and I cannot log in to change it in my account settings.

I am not using mobile Metatrader so I can not practically help in this situation.

It was some discussion in Russian forum about the following: notifications are delivered via Google messaging services for Android phones (and I have no idea about iPhone sorry), and yes - telegram may be used as well. About iPhone - no idea.

You can try to fix it by yourself, and if not - write to the service desk asking their advice.

[trader_8181]

I tried writing to the service desk but there's an automatic bot that doesn't have information about this problem and there is no option to connect with real support.

[Sergey Golubev]

Sergey Golubev #:
It was some discussion in Russian forum about the following: notifications are delivered via Google messaging services for Android phones (and I have no idea about iPhone sorry), and yes - telegram may be used as well. About iPhone - no idea.

I found the following: do not update iPhone/iPad to iOS 18.4 beta 1 (because Apple broke one of the functions in one of the libs in this beta). Continue using iOS 18.3. Means: do not update iPhone to beta. 

[Sergey Golubev]

trader_8181 #:
I tried writing to the service desk but there's an automatic bot that doesn't have information about this problem and there is no option to connect with real support.

You can try on Monday (with the service desk's working hours).

Read posts about how to contact: #5 and #8 (I tried to contact with the service desk in sucessful way and made this post about HowTo).
But it is better to do it after weekend.

[trader_8181]

Thank you very much for this information. I will contact support regarding this issue.