2025.02.20 01:10:53.306 Network '...........': connection to MetaQuotes-Demo lost

[ภราดร จันทร์เจริญ]

hello i am mt5 user. 2 days ago, i try to open metatrader5 but i dont know why i cant

1.cant open demo account its impossible to click
2.and if i login with account its say 2025.02.20 01:10:53.306 Network '503374.......': connection to MetaQuotes-Demo lost

3.also its show no ping 

4.i have try every way to solve
-reinstall
-disable firewall,antivirus,
-try different account(its show the same even the real one)

pls help me thanks from my heart

[Sergey Golubev]

Check your internet connection.
And please read some information below -

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MetaQuotes-Demo account is mostly used to update MT5 to the next beta build and to test beta builds.
And the trading accounts of the brokers (demo or live/real) should be used for trading for example.

Besides, demo accounts are provided by many brokers (incl MetaQuotes which is not a broker) for limited time only, and this limited time will be cutted to be very short time in case of inactivity for example.

----------------------

Read this instruction about how to open the accounts:

MetaTrader 5 Help - Open an Account  

[ภราดร จันทร์เจริญ]

hello, after 3 three day mt5 suddenly login success i dont know the reason now its perfectly working 

[MAHA]

ภราดร จันทร์เจริญ:

1.cant open demo account its impossible to click

This issue is often related to the broker's settings, as they can enable or disable the option to open demo accounts.

ภราดร จันทร์เจริญ:

3.also its show no ping

They can shut down or temporarily disable specific servers for maintenance or other reasons. Additionally, this problem can also be influenced by your location, your Internet Service Provider (ISP).

ภราดร จันทร์เจริญ:

4.i have try every way to solve

-reinstall
-disable firewall,antivirus,
-try different account(its show the same even the real one)

If the real account is not working and you've already tried the steps you mentioned—such as reinstalling MetaTrader, disabling your firewall/antivirus, and testing with different accounts—then the next best step is to contact your broker directly.

Additionally, make sure you are using the version of MetaTrader provided by your broker, rather than downloading it from MetaTrader’s official website.