how to solve arbitation issue

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can  some tell me how to solve this issue
 
Raj Tandon:
can  some tell me how to solve this issue

Follow the procedure, be patient.

 
I do not under stand. How much time to wait if developer refused to complete the job and job is cancel with mutual understanding
 
Raj Tandon #: I do not under stand. How much time to wait if developer refused to complete the job and job is cancel with mutual understanding

Please don't write in ALLCAPS. It is considered "shouting" and rude. I have corrected your text.

As for your question, if it is with mutual understanding, then you don't have to wait. Both of you just have to select the appropriate option in the "Arbitration" menu and the system will automatically set the correct status and refund the money, less the 10% commission payable to MetaQuotes.

This is explained in the Freelance rules in the section — V. Arbitration Order — so, please read it carefully.

Also, please read the following posts for more information ...

Forum on trading, automated trading systems and testing trading strategies

As a developer,

Fernando Carreiro, 2023.12.15 21:23

Select one of the arbitration's auto-options or contact the service desk.


Forum on trading, automated trading systems and testing trading strategies

How to arbitration job when i done my work but customer not confirm hangout and payment?

Fernando Carreiro, 2023.09.22 17:34

Once you select Arbitration, you then need to click one of the options to indicate to the Freelance moderator your preference.

I think that if you hover each option it gives you a short description.

In your case, I think you would choose "Complete Job" to indicate that you have completed the job and want full payment, but hover your mouse over it to make sure that is the case.

Rules of Using the Freelance Service
Rules of Using the Freelance Service
  • www.mql5.com
Rules of Using the Freelance Service: general provisions, execution of orders, payments,
 

i am customer  and  i apply for arbitration with mutual understanding with developer. Now 7 days past. When I open service desk it ask for "Please  paste a link" 

kindly tell me what is the meaning of link and how i get/create. thanks 

how to create link of job for refund the amount
 
Raj Tandon #: how to create link of job for refund the amount
Hi Raj, would you be so kind as to provide me with a screenshot to understand what you mean with the link? Please make sure to hide any personal information, etc.
 
Miguel Angel Vico Alba #:
Hi Raj, would you be so kind as to provide me with a screenshot to understand what you mean with the link? Please make sure to hide any personal information, etc.

asks for link of the job.

 
Michael Charles Schefe #: asks for link of the job.

This makes no sense, as arbitration should be requested from order work, not from a ticket at the service desk.

At least that's how it has always been. I don't know if this has changed now, but I doubt it.

https://www.mql5.com/en/job/rules#part_V
Rules of Using the Freelance Service
Rules of Using the Freelance Service
  • www.mql5.com
Rules of Using the Freelance Service: general provisions, execution of orders, payments,
 
Raj Tandon #: i am customer  and  i apply for arbitration with mutual understanding with developer. Now 7 days past. When I open service desk it ask for "Please  paste a link". kindly tell me what is the meaning of link and how i get/create. thanks. how to create link of job for refund the amount
You don't need to contact the Service Desk. Please read my post #3 to solve your arbitration quickly.
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