Request for Refund Due to Unintentional Purchase and Lack of 3D Secure/OTP Confirmation

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Dear Support Team,

I hope this message finds you well.

I am writing to formally request a refund for the Expert Advisor (EA) software that I unintentionally purchased through your platform. The purchase was made without my intention, and there was no additional verification step, such as 3D Secure or a One-Time Password (OTP), before the payment was processed.

I would like to confirm that I have not activated, used or tested the EA since the purchase. The transaction occurred unexpectedly, and I thought that a confirmation step would be required before any purchase could be completed.

To verify this, I ask you to log my activities on the MetaTrader 4 platform, where you will not find any record of activation or use of the purchased product.

I sincerely hope that you can assist me in this matter by processing a refund for this unintended transaction.

Thank you for your understanding and assistance. I look forward to your prompt response.

Best regards,

 

Dear Support Team,

I am writing to request assistance with an issue with a product I purchased by mistake. Attached is a screenshot of the product in question. This product was activated due to a system error, and I never used or even launched it.

Please refer to my trading history, where you will find that I have not used this product in any way. As someone with limited English language skills, I ask for your help in resolving this issue.

I sincerely hope you can assist me in processing a refund for this accidental purchase.

Thank you very much for your understanding and support.

Best regards,

Files:
2024-08-20_13-54-29.jpg  34 kb
 
If you haven't activated it, you can cancel it within 7 days of your original purchase date here: https://www.mql5.com/en/users/sultan12344321/market
 
إيليني آنا برانو # : If you haven't activated it, you can cancel it within 7 days of your original purchase date here: https://www.mql5.com/en/users/sultan12344321/market

Dear support team,

Thank you for your reply and the ability to cancel the purchase within 7 days, but I would like to clarify that the product was activated immediately due to an unintentional purchase and I had no intention of activating or using the product at all and it was a mistake and the activation occurred immediately after purchase .

I confirm that I have not used, tested or handled the product in any way since its accidental activation. Please forward this matter to the department manager for further consideration as I believe this situation deserves a refund despite the activation.

I appreciate your understanding and assistance in resolving this issue.

Thank you very much for your support.

Best wishes,

 
sultan12344321 #:

Dear support team,

Thank you for your reply and the ability to cancel the purchase within 7 days, but I would like to clarify that the product was activated immediately due to an unintentional purchase and I had no intention of activating or using the product at all and it was a mistake and the activation occurred immediately after purchase .

I confirm that I have not used, tested or handled the product in any way since its accidental activation. Please forward this matter to the department manager for further consideration as I believe this situation deserves a refund despite the activation.

I appreciate your understanding and assistance in resolving this issue.

Thank you very much for your support.

Best wishes,

If you have activated it you can't cancel your purchase.

You may contact the Service Desk about it, we can't help you here.

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