Problem with a job (freelance)

[Mark]

Good morning, More than a week ago I selected a developer to do an EA for me. I selected him, set the technical task and moved on to the next step, waiting for the developer to approve the Technical Task. Days passed and the developer did not take the next step or give me anything...so I decided to delete the work. The fact is that I do not see the amount back in my account that had been blocked... I have tried to contact the service desk but it is IMPOSSIBLE with the online assistant they have put in and it is disasterous....

Thank you

[Mikhail Zhitnev]

The developer didn't accept the negotiation stage?

[Mark]

Exactly, the developer didn´t accept. I did not know the name of the developer

[Mark]

How can I contact with the  service desk?, the online assistant do not give me any solution...

[Sergey Golubev]

Mark #:
How can I contact with the  service desk?, the online assistant do not give me any solution...

The service desk is mostly dealing with financial issues only.
You need to choose the specific subjects (the function to create the ticket is available for specific subject only so you need properly to select the subject).

[Mark]

Sergey Golubev #:
The service desk is mostly dealing with financial issues only.
You need to choose the specific subjects (the function to create the ticket is available for specific subject only so you need properly to select the subject).

I do not find specific subjects...

[Sergey Golubev]

Mark #:

I do not find specific subjects...

As I understand from your post it is Freelance

[Mark]

Sergey Golubev #:
As I understand from your post it is Freelance

Yes, but I do not have the possibility to contact with someone, the options of the online assistent do not allow to solve my problem

[Sergey Golubev]

Mark #:
Yes, but I do not have the possibility to contact with someone, the options of the online assistent do not allow to solve my problem

It is what they (service desk) replied about how to contact with them -

Users are still able to contact service desk from the chat, but that function is available for specific subjects only. They need to choose properly.
We've added ~50 new subjects to the chat bot to cover most of the popular questions and problems.

[Mark]

Sergey Golubev #:

It is what they (service desk) replied about how to contact with them -

Users are still able to contact service desk from the chat, but that function is available for specific subjects only. They need to choose properly.
We've added ~50 new subjects to the chat bot to cover most of the popular questions and problems.

MQL5 Helper

Dear Mark I am a virtual MQL5.com assistant. I am ready to answer your questions (English only)

Please select your question category

Tú

Freelance

MQL5 Helper

Do you want to ask a question as a developer or as a customer?

Tú

I am a customer

MQL5 Helper

What is your question?

Tú

Problem with order

MQL5 Helper

Have you already applied to arbitration?

Tú

No

MQL5 Helper

Please apply to arbitration to resolve the issue.

And no more options...I do not have the possibility to applied to arbitration, the job does not exist now....and it is not an arbitration problem, the developer did not accept the job

[Alexey Petrov]

Mark #:
Exactly, the developer didn´t accept. I did not know the name of the developer

It means that no money was locked for the job, and there is no problem. All your payments are available here - https://www.mql5.com/en/users/zit_el/accounting . Where do you see money locked for a deleted job?