VPS is server is not starting

 

I have moved VPS server from one MT4 account to other today and tried starting it, its not working.


2024.04.12 16:41:39.805 Virtual Hosting: 6565125 start command

2024.04.12 16:41:39.692 Virtual Hosting: 6565125 failed to connect to server 'MQL5 Mumbai 01'

2024.04.12 16:41:19.682 Virtual Hosting: 6565125 status is 'stopped'

2024.04.12 16:41:19.554 Virtual Hosting: 6565125 status is 'stopped'

Could you please advise.
 
attached the log, please check.
Files:
20240412.log  38 kb
 
Mahender BogiI have moved VPS server from one MT4 account to other today and tried starting it, its not working. 2024.04.12 16:41:39.805 Virtual Hosting: 6565125 start command 2024.04.12 16:41:39.692 Virtual Hosting: 6565125 failed to connect to server 'MQL5 Mumbai 01' 2024.04.12 16:41:19.682 Virtual Hosting: 6565125 status is 'stopped' 2024.04.12 16:41:19.554 Virtual Hosting: 6565125 status is 'stopped' Could you please advise.

Working with Terminal - Virtual Hosting - MetaTrader 4 Help

After restarting the virtual server, perform the migration: Migration - Virtual Hosting - MetaTrader 4 Help

Forum on trading, automated trading systems and testing trading strategies

How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)

Eleni Anna Branou, 2017.04.10 10:02

[ . . . ]


WARNING!

After you finished with the synchronization of the signal subscription to the MQL5 VPS, DO NOT TICK AGAIN the: Enable realtime signal subscription option in your local computer’s MT4 platform, because that way you will copy the signal twice and this is extremely dangerous !!!

When you use a MQL5 VPS in order to copy a signal, you IGNORE the MT4 Journal tab, down in the terminal window and you only check the MQL5 VPS (right click) Journals, for useful information about your smooth signal copying.

So after the synchronization of your signal subscription with your MQL5 VPS, the MT4 >> Tools >> Options >> Signals, tab must look like below:



 

Looks like VPS is down, please check. Can you please let me know whom I need to contact?


0 10:05:30.749 Virtual Hosting: 6565125 status is 'stopped'

0 10:05:30.847 Virtual Hosting: 6565125 status is 'stopped'

1 10:05:50.848 Virtual Hosting: 6565125 failed to connect to server 'MQL5 Mumbai 01'

0 10:05:50.958 Virtual Hosting: 6565125 start command

0 10:07:04.813 System to be shutdown, request for close Octa Markets MT4

0 10:07:05.023 Octa Markets MT4 build 1415 stopped because system shutdown

0 10:14:44.437 Octa Markets MT4 build 1415 started (Octa Markets Incorporated)

0 10:14:44.438 Windows 10 Home x64, UAC, 8 x 11th Gen Intel Core i5-1135G7 @ 2.4

 
whom should I reach for support, I have paid subscription for VPS but I dont see any response. 
 
Mahender Bogi #:
whom should I reach for support, I have paid subscription for VPS but I dont see any response. 

It is the weekend for now so some services are on maintenance.
You should check on Monday (the day after tomorrow).

And make sure that you migrated/synchronized everything and that you did everything according to the following:

---------------------

If something is wrong on Monday (in case you provided migration/synchronization in correct way with correct EAs and so on) - you can write to the service desk (on Monday) asking them to change MQL5 VPS server for example:

Forum on trading, automated trading systems and testing trading strategies

Locked funds in MQL5

Fernando Carreiro, 2024.01.12 23:42

For financial issues, please contact the Service Desk — Contacts and requests >> Create a request >> Finance >> Other question >> write your message

Launching MetaTrader VPS: A step-by-step guide for first-time users
Launching MetaTrader VPS: A step-by-step guide for first-time users
  • 2023.10.17
  • MetaQuotes
  • www.mql5.com
Everyone who uses trading robots or signal subscriptions sooner or later recognizes the need to rent a reliable 24/7 hosting server for their tradi...
 
Mahender Bogi #:
whom should I reach for support, I have paid subscription for VPS but I dont see any response. 

Contact the Service Desk and ask for a 'Change of Server', then migrate again to the new MQL5 VP(S) server.

Reason: