Can’t log in to my mql5 account

[[Deleted]]

Hello,

I enabled "Authorization from unexpected IP address" for more security by two factor authentication,

but now, I have not gotten password on my mobile app and lost my access to my profile.

I had to make new profile just for asking some help!

How can I fixed it ?!

[Sergey Golubev]

Write to the service desk askuing them to disable two factor authentication for your profile (I think - it is different profile, and not the one you are writing from).

[[Deleted]]

Sergey Golubev #:
Write to the service desk askuing them to disable two factor authentication for your profile (I think - it is different profile, and not the one you are writing from).

Thank you. I had to creat new account for this forum and ask from service desk, but "Service desk" is no enabled on this new profile!?

[Sergey Golubev]

reza.aghajan5 #:

Thank you. I had to creat new account for this forum and ask from service desk, but "Service desk" is no enabled on this new profile!?

go to Contacts and requests at the bottom of this page, and - 

Forum on trading, automated trading systems and testing trading strategies

Loss access to MQL5

Alexey Petrov, 2021.11.26 10:00

Choose Account \ Ask a question, then describe your problem and it will create a ticket for you.