Some brokers have limitations on stoploss level.
Better use other signal provider
While I am not sure if this applies or not, I have a theory. I saw on the cloud/agent strategy tester system that some people were having issues sometimes with slow responses. My theory is that this happened because the home base (test runner's computer) and the extra service provider (remote computer) were a long distance away. That might also be something that happens to the signal service. Maybe your signal provider is just too physically far away from you. In theory, with the internet being the way it is, things like this are supposed to be almost instantaneous, and for the most part, they are. However, the reality is, that the heavier the data load, the more it time it takes to get stuff from point A to point B.

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I subscribed to a demo signal to test out how the system works, since I'm new, and to find out any problems that arise. It looks like an "invalid" stop loss / take profit level was to blame for the signal copying a trade too late. Then it attempted to reconnect to the signal, but upon connecting again, the signal account had already sold. Therefor, the client detected it as not existing and simply closed it. Is there a way to prevent this from happening again? Also, if you can help me understand what exactly happened and what/who is responsible for the loss, I would appreciate it. I'm using broker Trader's Way, an MT4.ECN demo account. Here's the log:
JOURNAL LOG <link removed>