MQL5 Security Verification Process Issue

VICTOR ANGEL VARGAS VARGAS  

Good afternoon everyone. I received a notification from MQL5 that it had initiated additional account verification process in my account (screenshot added of actual notification). I received this notification over 30 days ago and it does not allow me to make any withdrawals. Has anyone ever gone through this process and/or why is this taking so long?

I tried sending the finance department a message and it keeps going in circles not letting me send them a message. 


Thanks in advance 

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