MQL5 Security Verification Process Issue

[VICTOR ANGEL VARGAS VARGAS]

Good afternoon everyone. I received a notification from MQL5 that it had initiated additional account verification process in my account (screenshot added of actual notification). I received this notification over 30 days ago and it does not allow me to make any withdrawals. Has anyone ever gone through this process and/or why is this taking so long?

I tried sending the finance department a message and it keeps going in circles not letting me send them a message. 

Thanks in advance 

[Lydiah Wanja Kinyua]

It happened to me too. I have earned income. Am in the second month andI have sent a message to help desk twice in the course of that duration and there has been no response at all