MQL5 Security Verification Process Issue
It happened to me too. I have earned income. Am in the second month andI have sent a message to help desk twice in the course of that duration and there has been no response at all

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Good afternoon everyone. I received a notification from MQL5 that it had initiated additional account verification process in my account (screenshot added of actual notification). I received this notification over 30 days ago and it does not allow me to make any withdrawals. Has anyone ever gone through this process and/or why is this taking so long?
I tried sending the finance department a message and it keeps going in circles not letting me send them a message.
Thanks in advance