Ask your subscriber to check the subscription procedure (in case he missed something):
How to Subscribe to MT5 Signal - instructions
https://www.mql5.com/en/forum/336422 (MT5)
Besides, he can look at MT5 journal (or MQL5 VPS journal) to check any error and "why" this error is happened (it is written in the journals).
How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)
- 2017.04.10
- www.mql5.com
Below are step by step instructions, of how to subscribe to a MΤ4 signal: 1. Register a MQL5 account: https://www.mql5.com/en/auth_register 2...
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Portuguese
Bom dia
Gostaria de tirar uma duvida, estou com um sinal aberto da minha conta
um cliente assinou mas meus trades nao estao iguais na conta dele, como ele configura para fazer as entradas iguais, eu pensei que replicaria igualmente
English
Good Morning
I would like to take a doubt, I have an open signal on my account
a client has signed but my trades are not the same on his account, as he configures it to make the entries the same, i thought it would replicate equally