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New VPS Terminal not responding

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Hi,


I just started a subscription to the VPS service, having prepared my environment as specified in the documentation, but I'm getting an error message saying the server is stopped and it wont start the migration.


2021.07.09 19:35:53.952 Virtual Hosting: 6271106 status is 'stopped'

2021.07.09 19:35:53.602 Virtual Hosting: 6271106 no connect to trade server


See attached screen shot.


The documentation says that once subscribed, the server is immediately ready to use.

https://www.mql5.com/en/articles/994


Can you investigate please, and it it cant be resolved, refund the subscription.


Thanks.

How to Prepare a Trading Account for Migration to Virtual Hosting
How to Prepare a Trading Account for Migration to Virtual Hosting
  • www.mql5.com
MetaTrader client terminal is perfect for automating trading strategies. It has all tools necessary for trading robot developers ‒ powerful C++ based MQL4/MQL5 programming language, convenient MetaEditor development environment and multi-threaded strategy tester that supports distributed computing in MQL5 Cloud Network. In this article, you will find out how to move your client terminal to the virtual environment with all custom elements.
Files:
terminal_OdFNxyfWV7.png  18 kb

To understand, you must provide (in the form of log files, not in the form of pictures):

  1. Log file from your local terminal ("Journal" tab)
  2. Two log files from MQL5 VPS ("Experts" and "Journal")
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