MT5 crashing/shutting down after few minutes

Clement Mundia  

Greetings ladies and gentlemen. I recently updated my MT5 and since then it keeps shutting itself down. Crashing every now and then. When I open it it takes just a few minutes and then will automatically shut down. I have uninstalled and re-installed but still does not solve my problem. What could be the problem? Whatever information is required I will provide. Thanks in advance.

Vladimir Karputov  
Clement Mundia :

Greetings ladies and gentlemen. I recently updated my MT5 and since then it keeps shutting itself down. Crashing every now and then. When I open it it takes just a few minutes and then will automatically shut down. I have uninstalled and re-installed but still does not solve my problem. What could be the problem? Whatever information is required I will provide. Thanks in advance.


Open the log file (Log tab) and read all messages (for the whole day).

Vladimir Karputov  

Forum on trading, automated trading systems and testing trading strategies

problems starting MT5

Vladimir Karputov , 2016.08.03 08:49

Look in the terminal data directory for the folder and log file /Crash/crash.log. If you do not have time to open the data directory, then look for the data directory in the folder

C: \ Users \ username \ AppData \ Roaming \ MetaQuotes \ Terminal \ terminal id


mostafa atefipour  
FD 0 10:19:10.234 Network '75242': trading has been enabled - netting mode
KQ 0 10:21:48.693 Terminal exit with code 0
MI 0 10:21:48.700 Network '75242': disconnected from ***_Server
LL 0 10:21:49.455 Terminal stopped with 0
OH 0 10:21:49.479 Terminal shutdown with 0


I have this problem too! every time mq5 crashed this log is written in the log file! I do not know how to solve it. 
Please give me some advice.

Thank you
Christ Claudovitch  

I HAVE SAME PROBLEM

JP 0 15:46:56.191 Terminal shutdown with 0

RR 0 15:47:14.809 Terminal update C:\Users\Admin\AppData\Roaming\MetaQuotes\Terminal\776D2ACDFA4F66FAF3C8985F75FA9FF6\MQL5 folder started
JO 0 15:47:15.652 Terminal update C:\Users\Admin\AppData\Roaming\MetaQuotes\Terminal\776D2ACDFA4F66FAF3C8985F75FA9FF6\MQL5 folder finished

Sergey Golubev  
Christ Claudovitch #:

I HAVE SAME PROBLEM

JP 0 15:46:56.191 Terminal shutdown with 0

RR 0 15:47:14.809 Terminal update C:\Users\Admin\AppData\Roaming\MetaQuotes\Terminal\776D2ACDFA4F66FAF3C8985F75FA9FF6\MQL5 folder started
JO 0 15:47:15.652 Terminal update C:\Users\Admin\AppData\Roaming\MetaQuotes\Terminal\776D2ACDFA4F66FAF3C8985F75FA9FF6\MQL5 folder finished

Which build of MT5?
And which Windows version do you have?

Because MT5 does not work on Windows 32-bit.
William Roeder  
MATSAA #: Any solution to this?

There is no solution because no one has posted any useful information.

ochik717  
Tanvir Ahmed #:
Same issue also for me. Every time I manually open MT5, but after few minutes it shuls down automatically without any hand/overload situation. I use Windows 10 Pro. What was the problem?
Same problem

Reason: