You can check the subscription procidure - just in case you missed something -
=========How to Subscribe to MT4/MT5 Signal -
https://www.mql5.com/en/forum/189731 (MT4)
https://www.mql5.com/en/forum/336422 (MT5)

- 2017.04.10
- www.mql5.com
Puoi controllare la procedura di abbonamento - nel caso ti fossi perso qualcosa -
========= Vieni a iscriverti a MT4 / MT5 Signal - https://www.mql5.com/en/forum/189731 (MT4) https://www.mql5.com/en/forum/336422 (MT5)
Good morning, I followed all the instructions but it still doesn't work. There is a customer support that can check what the cause is. I specify that the problem is only on the MagicFx Live signal. thanks.
Any help is possible in case you provide all technical information.
But if you did not provide anything (no any Metatrader journal/logs, no any MQL5 VPS logs in case you are using VPS; no screenshot of your settings, nothing) so it is impossible to support.
Post all technical inforation here and the users of the forum (and moderators of the forum) will help.
read post #26 with the general idea about which technical information should be provided for any assistance.

- 2019.03.05
- www.mql5.com
Good morning, I followed all the instructions but it still doesn't work. There is a customer support that can check what the cause is. I specify that the problem is only on the MagicFx Live signal. thanks.
What does not work and why?
You can check your Metatrader journal/logs to understand about what does not work and why (or you can check MQL5 journal in case you are using MQL5 VPS).
Because everything should work in case you did everything in correct way.

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Good morning,
despite having purchased the signal in question, the trading account is not moved.
Can you explain to me where is the mistake?
Thanks
Italo Auriemma