I can't withdraw and support is not responding - page 8

 
Sami George Saba Zeidan #:
We need to perform additional verification of your account. This is a standard procedure meant to ensure the security of all MQL5.community members.
We are the forum users, and we have nothing to do with any additional verification.
But from what I know - the aditional verification is the normal procedure which every seller is performing from time to time.
If you think that this verification is performing long time so you can write to the service desk asking for advice.
 
Sami George Saba Zeidan #:

I can't withdraw and the support is not responding.it says .

We need to perform additional verification of your account. This is a standard procedure meant to ensure the security of all MQL5.community members.

I withdraw from my account many times in the past and now this problem took more than 3 month. Every time I open request but nothing happens , please help and fix this issue.


This happens time to time. I faced this message at least 3 times now. Contact support team and they will fix it right away. Just try to pick right answers when you chat with bot to make sure your ticket reaches a real supporter.

And you may be blocked right away after withdrawal and need to do the same thing next time. No root cause explained. This is the most funny payment system I have experienced in 15 years working with many marketplaces :D