You must make sure that you are logged into your MQL5 community account at MT4/5 >> Tools >> Options >> Community tab.
Then go to the Market tab of the Terminal window at the bottom of your terminal, click the Purchased option and then the Install at far right.
I am logged in. it says product is purchased but not installed, I click on install and nothing.
After clicking the Install button on the right (1), scroll down (2), fill in your MQL5 password in the field and click the: Get activation, button (3).
I don't have production activation screen, it was activated when old version was installed. I removed old version because I could not update, now I have only install button and nothing is happening.
As I see - you did not connect to your trading account.Besides, you have Install button (I was buying the tools from the Market and I know that it is enough in some cases).So, if you are on Windows (on Windows 7 or higher) with your home computer - it should work.
You can check Community tab in Metatrader (this tab should be filled with your forum login/pass), connect to your trading account and try on Monday,
I did not connect trading account because I reinstalled my vps, and even with trading account I get same results.
Also other free products download work, and this paid don't.
I reported to the service desk for their consideration.
Please try now.