i can't get into my old mql5 account so i can download a purchased product

 

how do i uninstall the old aaccount and re install a new mql5 

i have tried to re set my password but ever time it said it would send the new password to my email it never came

 
Gregory Thomas:

how do i uninstall the old aaccount and re install a new mql5 

i have tried to re set my password but ever time it said it would send the new password to my email it never came

Why do you have 2 MQL5 accounts?

You should login with your gregorythomas login and NOT your email.

In case you have forgotten your password, click here: https://www.mql5.com/en/auth_forgotten

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