"Error saving data" when trying to register as a provider. Support team told me to post on the forum.

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Thomas Noonan
170
Thomas Noonan  

I can't seem to register as a provider.  Every time I fill out this form: (https://www.mql5.com/en/users/t_bot/seller/register) it says "Error saving data".  There's no other messages that come up that tell me which data had errors.  Tried several times and cannot get it to work. 

When I submitted a support ticket regarding this issue, the response was:

Dear user,

Thank you for submitting your request. However, please note that we accept only payment related issues via Service Desk. For any technical questions and suggestions, please use the forum.

MQL5 Support

Sergey Golubev
Moderator
109058
Sergey Golubev  

If you want to register as a seller so please note that it is fully automatic process.
You can read this thread where the people can share the experience about it - 

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My seller's account not approved
https://www.mql5.com/en/forum/280472

My Seller Account Not Approve
My Seller Account Not Approve
  • 2018.09.21
  • www.mql5.com
I have opened my account in mql5 which has been more than 6 months and has not been opened yet, I have completed all the document and multi, still...
Thomas Noonan
170
Thomas Noonan  
Sergey Golubev:

If you want to register as a seller so please note that it is fully automatic process.
You can read this thread where the people can share the experience about it - 

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My seller's account not approved
https://www.mql5.com/en/forum/280472

It's not that it's being denied or approved.  It's literally displaying a "Error sending the data" message and won't even let me submit the application.

Roberto Ripani
225
Roberto Ripani  
t_bot :

It is not that it has been denied or approved. It literally shows an "Error sending data" message and I do not even expect to send the application.

approval takes place in 2 steps:

1) the first thing is to have readable documents and photos in pixel format as required by the system.

2) when you take the photo the "qr code", you have to have the light behind the camera or smarthpone with which the photo

only when both photos are of the right quality and the right pixels, the request will be accepted,

regards!

Keith Watford
Moderator
16020
Keith Watford  
Roberto Ripani:

This is an English language forum so please only post in English.

I have used the site's translation function to edit your post this time.

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