Account equity is below allowed value when copying signal

Eleni Anna Branou 2019.02.05 20:04 #1

Jaap K.:

I am copying a signal. The equity is €996 and I have tried to migrate the signal with equity stop levels at €250, €50 and now €1.

The VPS journal keeps saying the signal is stopped because the equity is below the allowed value. Even without any trades open.

What am I doing wrong?

Try to remove this account equity stop level.

Also do you have open trades or high margin usage in your account?

Jaap 2019.02.05 20:16 #2

Eleni Anna Branou:

Try to remove this account equity stop level.

Also do you have open trades or high margin usage in your account?

This is without any open trades. Margin is all available. I do not know how to 'remove' the stop level. The only settings I set are under: Tools -> Options -> Signals.

I use the same settings for other signals and they work fine. They have the same equity.

How to adjust same Frequently Asked Questions about Questions: to start with

Eleni Anna Branou 2019.02.05 20:19 #3

Jaap K.:

This is without any open trades. Margin is all available. I do not know how to 'remove' the stop level. The only settings I set are under: Tools -> Options -> Signals.

I use the same settings for other signals and they work fine. They have the same equity.

Try to restart your MT4/5 terminal and try again.

I can't think of any other logical reason.

Jaap 2019.02.05 20:34 #4

Eleni Anna Branou:

Try to restart your MT4/5 terminal and try again.

I can't think of any other logical reason.

I tried this now. It says:

2019.02.05 21:26:58.970   Signal   '50***73': account equity -inf less than limit 1.00, subscription disabled
2019.02.05 21:26:58.970   Signal   '50***73': subscription disabled
2019.02.05 21:26:58.970   Signal   '50***73': account equity less than limit, close all positions opened by signal

Because I am trying all kinds of solutions it just opened a few minor positions locally in Metatrader from the signal, only 0.01 volume.

It seems to be correct about my stop level which is €1. Not sure what the -inf (infinite?) means. I seems the VPS thinks that €996 is less than €1.

Should I contact mql5.com?

Discussion of article "How Signal - account equity Enable realtime subscription for

Eleni Anna Branou 2019.02.05 22:20 #5

Jaap K.:

I tried this now. It says:

2019.02.05 21:26:58.970   Signal   '50***73': account equity -inf less than limit 1.00, subscription disabled
2019.02.05 21:26:58.970   Signal   '50***73': subscription disabled
2019.02.05 21:26:58.970   Signal   '50***73': account equity less than limit, close all positions opened by signal

Because I am trying all kinds of solutions it just opened a few minor positions locally in Metatrader from the signal, only 0.01 volume.

It seems to be correct about my stop level which is €1. Not sure what the -inf (infinite?) means. I seems the VPS thinks that €996 is less than €1.

Should I contact mql5.com?

Are you using a standard account or a cent (micro) one?

Something is wrong here, but I can't figure out what.

Jaap 2019.02.06 07:40 #6

Eleni Anna Branou:

Are you using a standard account or a cent (micro) one?

Something is wrong here, but I can't figure out what.

Mine is standard. De Signal has EURUSDm, is that micro?

Eleni Anna Branou 2019.02.06 07:57 #7

Jaap K.:
Mine is standard. De Signal has EURUSDm, is that micro?

So that could be the problem, your account can't map correctly the EURUSDm symbol used by the signal provider.

Contact your broker and the signal provider for advice or use another broker.

Jaap 2019.02.06 08:42 #8

Eleni Anna Branou:

So that could be the problem, your account can't map correctly the EURUSDm symbol used by the signal provider.

Contact your broker and the signal provider for advice or use another broker.

I installed metatrader 5 on another computer and set the minimum equity at zero before migration. It now seems to be working without errors. Thanks for your input!