I cannot get my seller's account approve . . . any advice?

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Wei Ming Ma
167
Wei Ming Ma  

Hi,

My registration for seller's account has been rejected due to poor identification photo (they thought I have edited the photo). I have reply to them with a new camera shot of my ID and passport, but they haven't replied yet for two weeks. Any advice?

Sergey Golubev
Moderator
106642
Sergey Golubev  

Read this small thread for the suggestions - 

My Seller Account Not Approve


Forum on trading, automated trading systems and testing trading strategies

What are the conditions for confirmation of a saller account

Eleni Anna Branou, 2017.05.17 18:23

  1. To confirm their identity, users need to provide a photograph of one of the following documents:
    • passport (double-page spread);
    • ID card or identity certificate (front side);
    • driver's license (front side).
  2. Document photographs should meet the following requirements:
    • photographs should be in color;
    • photographs should be uncut — all edges of a document should be visible;
    • a document should occupy more than 50% of the photograph area;
    • a photograph should be clear; a text should be legible and easy to read;
    • editing photographs using image-processing applications is not allowed.

Eleni Anna Branou
Moderator
6961
Eleni Anna Branou  
Wei Ming Ma:

Hi,

My registration for seller's account has been rejected due to poor identification photo (they thought I have edited the photo). I have reply to them with a new camera shot of my ID and passport, but they haven't replied yet for two weeks. Any advice?

Send a new better and clearer photo of your ID.

Wei Ming Ma
167
Wei Ming Ma  
Sergey Golubev:

Read this small thread for the suggestions - 

My Seller Account Not Approve



Thank you so much!!!
Alphonsus Izunobi
99
Alphonsus Izunobi  

I did register as seller and was rejected, I replied the email I got and no response, I decided to message Service Desk and was told they only accept payment related issues and for technical issues I have to go to forum, that's why am here. Can I get help please, have message my passport copy several times, not scanned but took pic with my phone

Marco vd Heijden
Moderator
8383
Marco vd Heijden  
Please don't double post.
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