Exact same subject: there are the replies of MQ about it on the thread.
For example -
Forum on trading, automatic trading systems and testing of trading strategies
The "Service Desk" section disappeared
MetaQuotes Software Corp. , 2018.08.09 15:28
Create separate threads with a full description, please. Do not add everything to one topic.
First of all involve other forum participants to analyze the situation.
Try to describe the problem as fully as possible, attach logs, screenshots, sample code, and so on. The main thing is that there was no game of ping-pong, when only a 5-10 step of questions / answers is collected enough material to analyze the situation and play.
Any technical problem should have an answer to the question "can I reproduce". If there is no answer, then the probability of failure of the request is high.
Unfortunately, we can no longer engage in a massive and constantly growing volume of poorly qualified inquiries and frankly educational issues.
Our employees are not teachers in trading or programming.