Mismatch symbol

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earnmoneyonl
231
earnmoneyonl  

Hi, I followed a signal and I do not know why the signal has the error about matching symbol. It has said that position skipped as no symbol found. Could you please help me to solve this issue ? Many thanks. 

I attached the picture to show the error.

Sergey Golubev
Moderator
106720
Sergey Golubev  

Provider is having GBPJPY, and you are having GBPJPYk ?

It should work ...

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I will try to ask admins (moderators of the signals) about this case ...

earnmoneyonl
231
earnmoneyonl  
Correct. I have gbpjpyk and provider has gbpjpy. Please help me to solve this problem.
Sergey Golubev
Moderator
106720
Sergey Golubev  
earnmoneyonl:
Yes please help me to solve this problem.

I am not sure about results ... because as I know - the service desk is not working for the "technical issue fixing" ... but anyway - I reported (in wrong place ...but anyway ...).

Sergey Golubev
Moderator
106720
Sergey Golubev  
earnmoneyonl:
Correct. I have gbpjpyk and provider has gbpjpy. Please help me to solve this problem.

Seems, you have GBPJPYk and the other GBPJPY[something] - so the system does not know which symbol to use.
If I am right so - please hide one GBPJPY[something] (hide it in in Market Watch by right mouse click and ...) keeping just GBPJPYk in Market Watch.

Sergey Golubev
Moderator
106720
Sergey Golubev  

Yes, I found - 

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FAQ - 13. The Provider has trading symbol called GOLD, and my broker has the same instrument, but it is called XAUUSD. Are trades on GOLD copied to XAUUSD in that case? 

4. If no symbols remain after conducting all the checks or more than one symbol is found, it is considered that a symbol mapping attempt has failed and it is impossible to copy Provider's trades for that symbol.

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