Error while i provide signals

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Giuseppe Ferrulli
57
Giuseppe Ferrulli  
hi there , why i'm saying this error  "Connection state: authorization failed. Please check your trading account login and password."
Dua Yong Rew
5516
Dua Yong Rew  
Giuseppe Ferrulli:
hi there , why i'm saying this error  "Connection state: authorization failed. Please check your trading account login and password."

Are you using your investor password?

 If so, check your password. 

Muhamad Akmal Mahmud
255
Muhamad Akmal Mahmud  

hi. im also getting this problem on one of my signal i provide. already double check my investor password many times but result still failed. i can login my account using investor password in MT5 platform on my PC. but when i'm using that same investor password at MQL5 failed. Any idea how to solve this? i have 1 subscriber on this signal and this is not good to my subscriber.

1

Daniel Krebs
837
Daniel Krebs  
This can happen on the weekends sometimes due to either broker or mql5 disconnection. Usually comes good later in the day on a sunday or definitely on monday. Check it again Monday morning, if this is still an issue then contact the mql service desk or your broker.
Muhamad Akmal Mahmud
255
Muhamad Akmal Mahmud  
Daniel Krebs:
This can happen on the weekends sometimes due to either broker or mql5 disconnection. Usually comes good later in the day on a sunday or definitely on monday. Check it again Monday morning, if this is still an issue then contact the mql service desk or your broker.
TQVM. will check back on monday..
Muhamad Akmal Mahmud
255
Muhamad Akmal Mahmud  

i'm still facing this problem till today. although my investor password is correct. any ideas how to resolved this issue?



Eleni Anna Branou
Moderator
8550
Eleni Anna Branou  
Muhamad Akmal Mahmud:

i'm still facing this problem till today. although my investor password is correct. any ideas how to resolved this issue?



The most probable answer is that you have mixed up your credentials, change your investor password in your MT platform and enter it again in the signal's MQL5 page.

Muhamad Akmal Mahmud
255
Muhamad Akmal Mahmud  
Eleni Anna Branou:

The most probable answer is that you have mixed up your credentials, change your investor password in your MT platform and enter it again in the signal's MQL5 page.

already done that. change investor password in MT platform. test login it using investor pasword success both on mt platform and iphone. but when put in mql signal result still failed.
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