I think - his issue can be fixed by two ways:
Because for now - it looks like the following: "I am attaching it to the chart and it is not attached so can you help me with it?":)
Because the topic starter did not tell any information for any detailed reply for example.And because this forum is not the service desk: people can help just based on their experience only.
Haha. I was expecting Alain to reply.
Yes true, description was not complete. It can be many reasons: signal provider does not trade at the time, VPS became unsync etc.