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NOT able to sign in to my account on MT4 Android (build 588)

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szabbcsi
16
szabbcsi 2014.03.10 08:55 

Hi All,

I am NOT able to sign in to my account on MT4 Android (build 588). When I choose my real account, it needs the password, but it does NOT accept if I type, asks again, again and again, but there is no error message or anything else. However, I get the notifications I set in my expert advisor on MT4. I am sure, my password is correct, I use the same on my computer.

Would you please help how can I solve this problem.

Thanks in adavnce!

Alain Verleyen
Moderator
30737
Alain Verleyen 2014.03.10 20:23  
Your trading account depends of your broker, so I suggest you to ask them.
MAG_GOLD
51
MAG_GOLD 2014.03.11 06:06  

yes i had the same problem ..my password is 18 characters long....and i have to type it then delete the 3 last digit to log in. try it

i thinks mt4 limits its password to 15 characters long. i had this problem in my windows pc and android.

szabbcsi
16
szabbcsi 2014.03.11 08:42  
Dear MAG_GOLD! Thanks or your help, you have solved this problem!:-)) I had to cut the last digits from my password as you mentioned! I would never have found out it!:-) Thanks again!
MAG_GOLD
51
MAG_GOLD 2014.03.11 17:02  
you r welcome....and i hope metaquotes can solve this issue.... goodluck
MAG_GOLD
51
MAG_GOLD 2014.03.12 09:20  

is any body in this forum have this issue so we can report it to metaquotes ?

thanks

Alain Verleyen
Moderator
30737
Alain Verleyen 2014.03.12 09:47  
MAG_GOLD:

is any body in this forum have this issue so we can report it to metaquotes ?

thanks

You are already 2, so you can report it to ServiceDesk (on mql5.com).
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