Urgent: Order signal delivered with delay of 24 minutes

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hello, I signed a service signal, and an order came to me with delay of 24 minutes would appreciate the value lost in order to have my order executed 24 minutes later my signal provider performed it worth 99 952, and I I received the order 24 minutes later with value 99 585, with 130 pips HIGHER because arriving 24 minutes late to order, must be returned to me the value of the difference between the execution of the order and the broker executing the order signs on my broker having just charged slippage, which would be about one accretion of approximately 100 to 110 pips of profit in order to run late,

I am responsible for monitoring the platform leandro guedes Burlamaqui, why am I'm sending this email, I ask you to respond to this email, then I will pass the response to the person who owns the account.
order executed FxPro and signal provider, her values ​​are:

1800854 1/7/2013 8:45 0:10 Buy USDJPY 99,452 99,758 100,029 2013 .07.01 17:15 99,750

the order executed in my broker ActivTrades is:

401353387 07.01.2013 10:09 0:08 buy usdjpy 99,585 99,758 100,029 2013 .07.01 16:15 99,752

the newspaper accounts of the signal, and my account, to see who had a 24-minute delay in delivery, with a difference in the price of entry into about 130 pips, which took me much profit.

I need to return the lost profit because my order should be enforced approximately 1-2 min after the maximum order in the signal provider and also with a maximum of 10 to 20 pips slippage,

awaiting reply, thanks
 
especulador79:
hello, I signed a service signal, and an order came to me with delay of 24 minutes 
If this is a Signal facilitated by MetaQuotes you need to contact the Service Desk,  you need a user login at the mql5 forum,  then go to your Profile and there is a link to the Service Desk on the left hand side of the page.
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