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MT5 can't connect to a signal (but MT4 is ok)

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Anton Gavrailov
190
Anton Gavrailov 2013.09.11 10:37 

Hi,

I can't connect and use a signal on MT5.

It seems that MT5 can't login to mql5.com

I am using a VPS (windows 2008 R2 ) 

Terminal is synchronized with broker.

I turned off the firewall entirely and there is no difference. 

On the same machine MT4 can login and subscribe for MT4 signals. 

What am I missing here? Any ideas? 

2013.09.11 09:48:45     Signal  '10022736': failed to connect to server - login.mql5.com
2013.09.11 09:48:43     MQL5 Market     failed connect to login.mql5.com (login.mql5.com:443 failed)
2013.09.11 09:48:42     Signal  '10022736': failed to connect to server - login.mql5.com
2013.09.11 09:48:42     MQL5.community  connection failed
2013.09.11 09:48:40     MQL5 Base       failed connect to server - www.mql5.com [80]
2013.09.11 09:48:40     MQL5 Market     failed to load list of products (www.mql5.com:80 failed)
2013.09.11 09:48:40     MQL5 Market     failed connect to www.mql5.com (www.mql5.com:80 failed)
2013.09.11 09:48:37     Network '10022736': terminal synchronized with Admiral Markets AS
2013.09.11 09:48:36     Network '10022736': previous successful authorization performed from 38.252.125.241 on 2013.09.11 08:40:14
2013.09.11 09:48:36     Network '10022736': authorized on AdmiralMarkets-MT5 through Access Server #7
2013.09.11 09:48:35     Terminal        OpenCL is not supported
2013.09.11 09:48:34     Terminal        MetaTrader-Admiral Markets x64 build 842 started (Admiral Markets AS)
Sergey Golubev
Moderator
94528
Sergey Golubev 2013.09.11 10:42  
Are you using MT5 to connect with MT5 signal? because, as far as I know - MT4 should be used for MT4 signals, and MT5 - for MT5 signals.
Alain Verleyen
Moderator
31134
Alain Verleyen 2013.09.11 10:47  
terrai:

Hi,

I can't connect and use a signal on MT5.

It seems that MT5 can't login to mql5.com

I am using a VPS (windows 2008 R2 ) 

Terminal is synchronized with broker.

I turned off the firewall entirely and there is no difference. 

On the same machine MT4 can login and subscribe for MT4 signals. 

What am I missing here? Any ideas? 

Seems port 80 & 443 aren't accessible.
Anton Gavrailov
190
Anton Gavrailov 2013.09.11 10:51  
newdigital:
Are you using MT5 to connect with MT5 signal? because, as far as I know - MT4 should be used for MT4 signals, and MT5 - for MT5 signals.

yes, I am using them properly. Just indicated that it looks like there is difference in how MT4 and MT5 logs in mql servers.

Anton Gavrailov
190
Anton Gavrailov 2013.09.11 11:07  
angevoyageur:
Seems port 80 & 443 aren't accessible.

yes, but that should apply for whole machine, not for an application.

On the same machine I can connect on MT4.

2013.09.11 11:04:14     '1863488': Signal - subscription enabled
2013.09.11 11:04:03     '1863488': Signal - subscribe to signal 'A Cashmaker' successful
2013.09.11 11:03:42     '1863488': Signal - subscribe to signal 'A Cashmaker' started
2013.09.11 11:03:42     '1863488': Signal - agrees to the terms of use of the signal service for 'A Cashmaker'
2013.09.11 11:03:03     Credits: activated for 'terrai', balance: 1.92
Alain Verleyen
Moderator
31134
Alain Verleyen 2013.09.11 11:56  
terrai:

yes, but that should apply for whole machine, not for an application.

On the same machine I can connect on MT4.

How do you know that, do you have total control of the firewall ? It's entirely possible to open some ports for an application and not an other. Try to ask support to your VPS provider.
Tom Tyack
87
Tom Tyack 2013.11.04 09:43  

I have the same issue and full control over the firewall which I also tried turning completely off.  Did anyone find a solution for this.

VPS provider claims that nothing is blocked.

MT4 community works fine but MT5 community will not connect. I have been searching around for an answer for days now.

Simon Gniadkowski
Moderator
18002
Simon Gniadkowski 2013.11.04 09:59  
tommyt:

I have the same issue and full control over the firewall which I also tried turning completely off.  Did anyone find a solution for this.

VPS provider claims that nothing is blocked.

MT4 community works fine but MT5 community will not connect. I have been searching around for an answer for days now.

You may have control of the OS firewall,  you won't have control of the hardware firewall that your VPS provider operates . . . . 
Alain Verleyen
Moderator
31134
Alain Verleyen 2013.11.04 10:15  
RaptorUK:
You may have control of the OS firewall,  you won't have control of the hardware firewall that your VPS provider operates . . . 
Agreed.
tommyt:

I have the same issue and full control over the firewall which I also tried turning completely off.  Did anyone find a solution for this.

VPS provider claims that nothing is blocked.

MT4 community works fine but MT5 community will not connect. I have been searching around for an answer for days now.

You have to write to ServiceDesk, to ask if something must be opened, and then ask your VPS provider to open it.
Get in touch with developers using Service Desk!
Get in touch with developers using Service Desk!
  • www.mql5.com
We therefore attach great importance to all user reports about issues in our programs and try to answer each one of them.
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