Closed an account within 2 seconds he say : We've studied your situation and found out that the hedge was not full, margin used was 4 usd at the moment of stop out.It
makes huge difference because margin for the fully hedged positions is 0
and they cannot be stopped out no matter what the market conditions
are.And if positions are not fully hedged, margin used is not 0,
which means you have your margin level and equity checked upon every
tick.Dealing with dynamic spread makes floating result for your positions to change every time the spread is changed.Let me explain the mechanism of this. Buy positions results depend on bid price and sell positions results denpend on ask price.When
spread becomes wider, one direction positions suffer losses while
opposite direction positions do not provide adequate profit growth.That
is why floating result for the partly locked positions always decrease
on the spread widening. May i remind you that if equity on the account
reaches 0, all the opened positions are closed.Usually spread are widened for the very short period of time, during major news issue, on market openings. In this case, it was around 06:58, time of news issue regarding EUR, with significant prices moves and wide spread.Relative large volume of opened order made every spread widening was dangerous.You
may see the main parameters of your account at the moment of stop out -
margin level/balance/used margin in the 'Comment' field in the history
tab of the MT.Also you may compare our prices and spreads at any major European broker.Stop
out was executed without any kind of errors in full accordance to the
Clients Agreement, therefore no orders results review is needed. If you have any questions left about this situation, we will be glad to help you.
The spread had increased overnight at 2.7 and there were no problemsstand until the next day .I have an indicator above shows the spread and was 1.6 and in 2 secondsclosed all orders leaving the account to 0. Now as I can I confirm that the spread was 1.6 at that time even they claim to know.Anyone who has any idea?
The issue is my account hold all the nigth when the spread was 2.7 and stop out and closed all orders when the spread was 1.6 on the news . Before the news time the spread was 0.8 and increase
when the news relased to 1.6.
Now the problem is how i can verified to them at the spread was 1.6 when the news relased?
Maybe some EA , Script to read the spread on the week?
Hi ! I am not a coder, so can't say that for sure. But there must be a way for spread log to be created. Please post job for the spread log EA and see if any programmer can help you with that.
Secondly, what was the pips difference between your hedged trades and what pair was it ?
Thanks for reply , the max difference between orders was 40 pips on eurusd but i the pair moved from top to bottom and I had thought close all sell orders but failed in two seconds.
The most important is the spread , this cant closed my orders when the spread was 1.6 because when the spread was 2.7 on the night my account hold without problem , i think there are
a server delay . i mean maybe the sell orders reacted first than buy orders and decrease my margin ,so i think this is the reason that my account was covered not.
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