Title: MT5 Demo Connection: Timeouts and Market Data Display

[Afrim Krasniqi]

Hello,

While checking our Trade-1 demo system, we have repeatedly encountered timeouts. Please help us identify the cause.

On November 9 at approximately 19:27 Belgrade local time, a read-only check of an MT5 demo connection showed six current quotes. The broker status was “READY” and the MT5 bridge status was “CONNECTED”. However, the market display code requires the status “CONNECTED” for both.

Due to the timeouts, we have not yet been able to confirm whether the connection checked belongs to the exact account selected in our photos. The market display in the photo shows 0 of 6 market observations.

The database service reported that it was accepting connections. However, a subsequent read-only query to determine which account the connection belongs to did not return a result in time.

Please investigate:

1. Why are the queries used to identify the account timing out?
2. Why does the market display expect a different broker status from the readiness check?
3. How can the current quotes be associated with and displayed for the correct demo account?

Please perform read-only checks only. Do not change any trading permissions or place any orders.

Thank you,
Afrim

[Carl Schreiber]

This is a German-language forum for traders. It sounds as though you are offering a brokerage service. If that is the case, please contact the Service Desk. However, please review the logs first—the Service Desk will also ask you to provide them.