Connectivity Issues from Netcup-Hosted Server - Possible IP Range Blocking

[Birgit Sturm]

Dear MQL5 Support Team,

I am contacting you regarding a persistent connectivity issue affecting access to your website and services from servers hosted at Netcup.

From my Netcup server, it is currently not possible to establish a connection to the MQL5 website, nor is the MQL5 software able to download add-ons or access related resources. This issue is not limited to my server; multiple Netcup users are reporting identical problems.

Netcup has already investigated this matter on their side. After reviewing the routing and connection logs, they confirmed that there are no blocking rules or network issues on their end. According to their analysis, connections from Netcup IP address ranges appear to be blocked by MQL5.

Because of this, I kindly ask you to:

Verify whether any Netcup-associated IP ranges (AS197540) are currently blocked, filtered, or restricted by your systems.

If such a block exists, please provide information about the reason and - if possible - remove the block or whitelist the affected IP ranges.

Advise on any further steps we as Netcup users can take to restore full functionality.

This issue currently prevents the use of essential MQL5 services, including marketplace downloads and account-related functions.

Thank you in advance for your assistance. I am happy to provide traceroute data, logs, or any other technical details if needed.

Kind regards

Birgit

[Carl Schreiber]

Birgit Sturm:
Ich kontaktiere Sie bezüglich eines anhaltenden Verbindungsproblems, das den Zugriff auf Ihre Website und Ihre Dienste von Servern bei Netcup aus beeinträchtigt.
...

1. Wir können hier Deutsch sprechen :)
2. Keine Chance! Such Dir einen anderen Provider und prüfe ihn vorher mit einem MQ-Demokonto, ob er blockiert ist, weil:
   Netcup und andere VPS-Provider:
   https://www.mql5.com/en/blogs/post/753357
   Renat Fatkhulin: https://www.mql5.com/ru/forum/108948/page2#comment_19285479