Only users who purchased or rented the product can leave comments
Jimmy Christianus Hendrikus Janssen  

Dear MQL5 Support Team,

I am writing to formally report the seller Burak Baltaci regarding my rental of the indicator "Swing Trade Concept" (Order ID: [Voeg hier je ordernummer in]).

I request a full refund and an investigation into this seller's account due to the following three critical issues:

1. Defective Product (Non-functional in Live Markets) The indicator displays signals correctly on historical data upon loading, but fails to generate signals during live trading conditions. New signals only appear retroactively if I manually refresh the chart or switch timeframes.

  • I have attempted a clean installation of MT4 on a new terminal as suggested by the seller.

  • I have tested multiple pairs (XAUUSD, EURUSD) and settings.

  • The issue persists: the indicator is unusable for live trading.

  • The seller refused my requests to provide a live screen recording to prove the indicator functions on his end, despite my repeated asking.

2. Review Manipulation (Market Violation) After I left a negative review detailing the technical issues, the seller deleted the product listing and republished it as a "new" product. This was done specifically to erase my honest feedback and deceive future customers. I have evidence of the previous chats and the sudden product removal.

3. Severe Abusive Language and Professional Misconduct When I confronted the seller about the lack of support and the reposting of the product, he became extremely hostile and used profane, abusive language.

Quotes from the seller in our private chat (Screenshots attached):

  • "Are you schizophrenic? Now fuck off and face your lies, you despicable human being."

  • "You're nothing but a waste of time."

  • "You're just a pathetic person who thinks you bought me for 50 bucks."

  • "I don't even care if the program works or not."

This behavior is a clear violation of the MQL5 Community Rules regarding respect and professional conduct.

Conclusion I have been patient and tried to resolve the technical issue for over a week. The seller has admitted he "doesn't care if the program works," has manipulated the market system to hide reviews, and has verbally abused me.

I kindly request:

  1. A full refund of my payment.

  2. Appropriate sanctions against this seller for his abusive behavior and marketplace manipulation.

I have attached the full chat history and screenshots as evidence.

Sincerely,

Jimmy Janssen

Burak Baltaci  
Jimmy Christianus Hendrikus Janssen #:

Sayın MQL5 Destek Ekibi,

"Swing Trade Concept" göstergesinin kiralanmasıyla ilgili olarak satıcı Burak Baltaci'yi resmi olarak şikayet etmek için yazıyorum (Sipariş Kimliği: [Sipariş numaranızı buraya girin] ).

Aşağıdaki üç kritik sorun nedeniyle tam para iadesi ve bu satıcının hesabının soruşturulmasını talep ediyorum:

1. Arızalı Ürün (Canlı Piyasalarda İşlevsiz) Gösterge, yükleme sırasında geçmiş verilerde sinyalleri doğru şekilde gösteriyor, ancak canlı işlem koşullarında sinyal üretemiyor. Yeni sinyaller yalnızca grafiği manuel olarak yenilediğimde veya zaman dilimlerini değiştirdiğimde geriye dönük olarak görünüyor.

  • Satıcının önerdiği gibi, yeni bir terminale MT4'ün temiz kurulumunu denedim.

  • Birden fazla döviz çiftini (XAUUSD, EURUSD) ve ayarı test ettim.

  • Sorun devam ediyor: gösterge canlı işlemlerde kullanılamıyor.

  • Satıcı, göstergenin kendi tarafında nasıl çalıştığını kanıtlamak için canlı ekran kaydı sağlama taleplerimi, defalarca istememe rağmen reddetti.

2. Yorum Manipülasyonu (Pazar İhlali) Teknik sorunları detaylandıran olumsuz bir yorum bıraktıktan sonra, satıcı ürün listesini sildi ve "yeni" bir ürün olarak yeniden yayınladı. Bu, özellikle dürüst geri bildirimimi silmek ve gelecekteki müşterileri aldatmak için yapıldı. Önceki görüşmelerin ve ürünün aniden kaldırılmasının kanıtlarına sahibim.

3. Ağır Hakaret İçeren Dil ve Mesleki Suistimal: Satıcıyla destek eksikliği ve ürünün yeniden yayınlanması konusunda yüzleştiğimde, son derece düşmanca bir tavır sergiledi ve küfürlü, hakaret içeren bir dil kullandı.

Satıcının özel sohbetimizden alıntıları (Ekran görüntüleri ektedir):

  • "Şizofren misin? Şimdi defol git ve yalanlarınla ​​yüzleş, aşağılık insan evladı."

  • "Sen sadece zaman kaybısın."

  • "Sen sadece beni 50 dolara satın aldığını sanan zavallı bir insansın."

  • "Programın çalışıp çalışmaması umurumda bile değil."

Bu davranış, saygı ve profesyonel davranışla ilgili MQL5 Topluluk Kurallarının açık bir ihlalidir.

Sonuç olarak, bir haftadan fazla süredir sabırlı davrandım ve teknik sorunu çözmeye çalıştım. Satıcı, "programın çalışıp çalışmaması umurunda değil" diyerek itiraf etti, yorumları gizlemek için pazar sistemini manipüle etti ve bana sözlü olarak hakaret etti.

Lütfen rica ederim:

  1. Ödememin tamamı iade edilsin.

  2. Bu satıcının kötü niyetli davranışları ve piyasa manipülasyonu nedeniyle kendisine uygun yaptırımlar uygulanmalıdır.

Kanıt olarak tüm sohbet geçmişini ve ekran görüntülerini ekledim.

Samimi olarak,

Jimmy Janssen


You really are a schizophrenic person. For a whole week, I tried to support you day and night just to solve your problem. I sent you screenshots and updates from the algorithm you said wasn't working. You realized the problem was in the MetaTrader application, deleted it, reinstalled it, and said, “Yes, the signals have started coming in.” An hour later, you started looking for another problem. Stop sending spam messages and try to be a bit more human. You need to see a doctor as soon as possible; your behavior isn't normal. If you keep acting this way and keep badmouthing my wall and my products, I'll upload all the messages here and embarrass you even more. Please go and mind your own business.

Jimmy Christianus Hendrikus Janssen  

i never says that the signals where coming up stop lying. i say for 100 times now that there where nog new signals generated . EVER. i told you from the beginning. and if the software was ok why make 2 updates. so you need to stop lying and deleting products so you negative review is gone.\\


I am done taking shit from sellers like you. There are too many on this platform who always blame everything except themselves. Take a look at Apollo Forex Systems—that is how you should treat customers, not like this. I bought plenty from Oleg and never had a single problem.

With you, it looks nice at the beginning, but the moment the indicator doesn't perform, you basically tell the customer to drop dead. If you truly believed in your product, you would have just helped me properly. If you had actually shown me the problem was on my end, I would have accepted that. But I am completely done being treated like trash

Burak Baltaci  
Jimmy Christianus Hendrikus Janssen #:

Apparently, your ego is far too fragile to actually solve a problem. Let me ask you—again—for a screen recording of a few hours. Either from your terminal or from one of these 'many' happy customers you claim to have.

If I see it running smoothly, fine, I’ll accept it. But the garbage you are currently providing as 'proof' is a joke. When you’ve been burned by sellers like you as often as I have, you stop playing nice. You just happened to be the straw that broke the camel's back. Too bad for you

I'm responding with a video, you schizophrenic man. Stop making stupid, nonsensical comments and feel a little shame! https://www.mql5.com/tr/market/product/157648/comments#comment_58810206
Jimmy Christianus Hendrikus Janssen  

Whatever you sent proves absolutely nothing to me. I want a simple, 1-hour screen recording of XAUUSD on the 1-minute timeframe. Just let the chart run. Do not refresh, and do not switch timeframes. Just leave it alone so we can see if new signals actually appear live.

Only then can I see if it works or not. Do that, and we can settle this. So, no mouse clicks. Just put the chart on the screen and let it run for 60 minutes straight without touching the timeframe. That way I know if it truly works, and I can compare it to my situation

Only users who purchased or rented the product can leave comments