I think - the support can help only, or you can write this part of the article to find your case fro example:
Warning: there is a set of conditions which might prevent withdrawal.
MQL5.community users can deposit to their accounts in several
different ways. However, withdrawal is possible for quite a few of them!
In addition, the fraud protection system does not allow to transfer
funds from one payment system to another using the MQL5.community
website as an intermediary.