My purchase not showing in the purchased section. PLEASE HELP!

David Martin 2016.04.03 10:51

I recently purchased a EA downloaded & installed on my laptop which works fine. Now I want to install on my desktop but when I go to "Market" then "Purchased" I is not there to download. Please HELP!!

Damian Mateusz Dziadosz 2016.04.03 11:05 #1

Restart terminal (change language , close the platform and re-open) if it do not work report it in Service Desk.

Todd Geiger 2016.04.03 19:06 #2

Damian Mateusz Dziadosz:
Restart terminal (change language , close the platform and re-open) if it do not work report it in Service Desk.

How does one contact the service desk? Couldn't find the send button...

Damian Mateusz Dziadosz 2016.04.03 19:17 #3

Todd Geiger:
How does one contact the service desk? Couldn't find the send button...

In profile then click on new request

Todd Geiger 2016.04.03 22:06 #4

There's no way I'm buying anything from the terminal's market place if it can be lost and not recovered.

What a waste of money.

Buy an EA, get the activation; the following week, poof!

Gone, tough luck fella...

Files:

And_its_gone_original11d.jpg 64 kb

From theory to practice How to recover loss Help

David Martin 2016.04.04 01:47 #5

Thanks Damian, but that did not work. I did report it in Service Desk yesterday but no reply yet.

Stuart Browne 2016.04.04 02:44 #6

David Martin:
Thanks Damian, but that did not work. I did report it in Service Desk yesterday but no reply yet.

Service Desk doesn't work over the weekend so I'm sure you will get a reply soon.

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