Download MetaTrader 5

My purchase not showing in the purchased section. PLEASE HELP!

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David Martin
153
David Martin 2016.04.03 12:51 
I recently purchased a EA downloaded & installed on my laptop which works fine. Now I want to install on my desktop but when I go to "Market" then "Purchased" I is not there to download. Please HELP!!
Damian Mateusz Dziadosz
5742
Damian Mateusz Dziadosz 2016.04.03 13:05  
Restart terminal (change language , close the platform and re-open) if it do not work report it in Service Desk.
Todd Geiger
178
Todd Geiger 2016.04.03 21:06  
Damian Mateusz Dziadosz:
Restart terminal (change language , close the platform and re-open) if it do not work report it in Service Desk.
How does one contact the service desk?  Couldn't find the send button...
Damian Mateusz Dziadosz
5742
Damian Mateusz Dziadosz 2016.04.03 21:17  
Todd Geiger:
How does one contact the service desk?  Couldn't find the send button...
In profile then click on new request
Todd Geiger
178
Todd Geiger 2016.04.04 00:06  

There's no way I'm buying anything from the terminal's market place if it can be lost and not recovered. 

What a waste of money. 

Buy an EA, get the activation; the following week, poof!

Gone, tough luck fella...

David Martin
153
David Martin 2016.04.04 03:47  
Thanks Damian, but that did not work. I did report it in Service Desk yesterday but no reply yet.
Stuart Browne
5798
Stuart Browne 2016.04.04 04:44  
David Martin:
Thanks Damian, but that did not work. I did report it in Service Desk yesterday but no reply yet.
Service Desk doesn't work over the weekend so I'm sure you will get a reply soon.
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