broker says invalid account after I tried importing tickstory data

[Davy Boons]

Trying to import some data from tickstory, made a demo account on separate MT4 installation.

Immediately my live account on separate MT4 installation was gone and when I try to add account or login the journal says "invalid account"

(I even reinstalled everything, broker software, uninstalled tickstory etc...) but still invalid account. What should I do?

Every help much appreciated!

bunne

[Waseem Raza]

Open you broker web login area and there you can see all your accounts you can change your all accounts password there.

If your broker don't allows to change password there then you need to request your broker with sending an email  like [e-mail]    [e-mail]  first you ask from live chat exact email for password change. 

[Davy Boons]

Thanks for your answer.

My broker is London Capital Group, but I think they only work via MT4 and dont have a web login area.

I think this is very weird... suppose I have this during trading time and I really want to cancel a certain pending order...


Edit: I have this message in MQL5 webtrader I get this message:

[Marco vd Heijden]

bunne:


I think this is very weird... suppose I have this during trading time and I really want to cancel a certain pending order...

simply don't take any risk and have your back up system's ready.

[Davy Boons]

anyone else having problems? Is LCG doing maybe server maintenance?

[Waseem Raza]

But your broker have a support system then can change your password and generally they will send your new password to your email address.  

This is their support   Please contact the customer support team on [phone] or [e-mail] if you have any problems.

Read their FAQ 

 How do I change my password?

If you wish to change your password, please call us and we will conduct a security check to confirm your identity before amending your account details.

I've forgotten my username/password:

If you have forgotten your username or password, please call us or if you are unable to do so, please email us. We will send you some information that will remind you of your username or password. We are unable to send passwords via email for security reasons.

[margot7770]

i cant open my demo account. plese help me

[Waseem Raza]

margot7770:
i cant open my demo account. plese help me

You need to apply for a new demo account , sometime with a new registration problems can happen as brokers don't much supports to demo accounts.