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Payment Successfully Deducted from My Bank Account, but MQL5 Balance Remains $0.00

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Title: Payment Successfully Deducted from My Bank Account, but MQL5 Balance Remains $0.00

Hello everyone,

I am experiencing a problem with depositing funds into my MQL5 account, and I would appreciate some assistance.

I attempted to deposit funds into my MQL5 account twice, with each transaction amounting to USD 20 (USD 40 in total).

Both payments were made through the FPX payment option using Maybank MAE. The transactions were successfully completed, and the money was deducted from my bank account.

However, after completing each payment, I was redirected back to the MQL5 website, but the funds were never credited to my MQL5 account.

The current situation is:

* Total amount paid: USD 40 (two separate payments of USD 20).
* Payment method: FPX via Maybank MAE.
* Bank transaction status: Successful.
* MQL5 account balance: Still $0.00.
* Payment history: No transaction records available.

I also checked my Maybank transaction receipts and noticed that the beneficiary name was displayed as “CHUANG GARDEN SUPPLI”. The transaction type was shown as “Third Party Transfer”.

I am unsure whether this beneficiary is related to MQL5’s payment processing system.

I am concerned because both payments were successfully deducted from my bank account, but there is no record of either payment in my MQL5 account.

Could anyone from MQL5 support or anyone who has experienced a similar issue help me understand what happened to my payments?

I would like to know:

1. Why were my payments successfully deducted but not credited to my MQL5 balance?
2. Is the beneficiary name mentioned above associated with an official MQL5 payment processor?
3. How can I trace these transactions and recover my funds?

I can provide both bank transaction receipts as proof of payment if necessary.

Thank you for your time and assistance. I hope this issue can be resolved as soon as possible.
shah179971:
Title: Payment Successfully Deducted from My Bank Account, but MQL5 Balance Remains $0.00

Hello everyone,

I am experiencing a problem with depositing funds into my MQL5 account, and I would appreciate some assistance.

I attempted to deposit funds into my MQL5 account twice, with each transaction amounting to USD 20 (USD 40 in total).

Both payments were made through the FPX payment option using Maybank MAE. The transactions were successfully completed, and the money was deducted from my bank account.

However, after completing each payment, I was redirected back to the MQL5 website, but the funds were never credited to my MQL5 account.

The current situation is:

* Total amount paid: USD 40 (two separate payments of USD 20).
* Payment method: FPX via Maybank MAE.
* Bank transaction status: Successful.
* MQL5 account balance: Still $0.00.
* Payment history: No transaction records available.

I also checked my Maybank transaction receipts and noticed that the beneficiary name was displayed as “CHUANG GARDEN SUPPLI”. The transaction type was shown as “Third Party Transfer”.

I am unsure whether this beneficiary is related to MQL5’s payment processing system.

I am concerned because both payments were successfully deducted from my bank account, but there is no record of either payment in my MQL5 account.

Could anyone from MQL5 support or anyone who has experienced a similar issue help me understand what happened to my payments?

I would like to know:

1. Why were my payments successfully deducted but not credited to my MQL5 balance?
2. Is the beneficiary name mentioned above associated with an official MQL5 payment processor?
3. How can I trace these transactions and recover my funds?

I can provide both bank transaction receipts as proof of payment if necessary.

Thank you for your time and assistance. I hope this issue can be resolved as soon as possible.
You must contact Service Desk. Payment and billing issues are strictly not handled through the Forum.
shah179971 #:
I attempted to deposit funds into my MQL5 account twice, with each transaction amounting to USD 20 (USD 40 in total).

Both payments were made through the FPX payment option using Maybank MAE. The transactions were successfully completed, and the money was deducted from my bank account.
How many days have passed since then?
Because, as far as I know - the payment should be processed (in case you paid by Visa or Mastercard), and it takes one or two days (depending on the bank for example).
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