Error 58 – Messages Timed Out, Please Restore My Account Messaging Access

[Anastase Byiringiro]

Hello MQL5 Support,

Please help me restore my MQL5 account and Messages section to normal working condition.

My account is accessible, but when I open Messages I receive this error:

“Timed out in 10 sec. Error 58”

Because of this, I cannot access my inbox or communicate normally with customers and other MQL5 users.

I am an MQL5 Seller and I use this account for my products, signals, customer support and normal community activity. I want to continue using only this account and follow all MQL5 rules.

Please check whether there is any temporary anti-spam, IP, messaging or account restriction affecting my profile. If there is a restriction, please review it and restore my account/Messages functionality to normal condition.

If I did something that triggered the protection system unintentionally, please tell me exactly what activity caused it so I can avoid repeating it.

I have attached screenshots showing the Error 58 message.

Thank you for reviewing my account and helping me restore normal access.

Best regards,
Byiringiro Anastase

[Sergey Golubev]

Anastase Byiringiro:
Hello MQL5 Support,

We are the simple forum users, we all are not MQL5 Support ...
Do not you like us as the forum users to help?

[Sergey Golubev]

Anastase Byiringiro:
“Timed out in 10 sec. Error 58”

Many people have this error, and I am having this error as well (from time to time when I am writing the messages to my channel in veru quick way without pausing) so please read this small thread about the reasons and about HowTo:

Timed out in 10 sec. Error 58

[Anastase Byiringiro]

Sergey Golubev #:

Many people have this error, and I am having this error as well (from time to time when I am writing the messages to my channel in veru quick way without pausing) so please read this small thread about the reasons and about HowTo:

Timed out in 10 sec. Error 58

Thank you, Sergey.

My inbox came back and worked normally for a few minutes. Then I sent the message I wanted to share, and shortly after that I received “Timed out in 10 sec. Error 58” again.

So it looks like the restriction was temporarily cleared, but it was triggered again after I used Messages.

Should I simply stop using Messages and wait several hours, or possibly until tomorrow, for it to clear itself again?

And when it comes back, should I avoid sending several messages quickly and use Messages very slowly to prevent the temporary restriction from returning?

I just want to make sure my account returns to normal and I do not keep triggering the anti-spam system.

Thank you for your help.

[Sergey Golubev]

Anastase Byiringiro #:
should I avoid sending several messages quickly

Yes, do not send the messages in quick way, make some pausing between the messages.
Besides, if I get this error (and it is not restored within one or two hours) so I restart router/modem to get the other IP (because I am on dynamic IP at my home) or I use mobile internet - just for one day only.