Unable to send private messages: "Your account is temporarily banned"

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Hello,

I tried to contact one seller with a product-related question.  But every time I try to send the message, I receive this error:

"Your account is temporarily banned"

I only wanted to ask a pre-sale question about a Market product. I did not intend to send spam.

The MQL5 Helper / "Report a problem" option does not allow me to create a useful support ticket, so I am asking here.

Can a moderator or administrator please advise what I should do or how long this temporary restriction usually lasts?

Thank you
 
EA_Trader1:
[E]very time I try to send the message, I receive this error:

"Your account is temporarily banned"
The issue is probably not the single Message, but rather the number of Messages that you sent during a short timespan. There's an "auto-Moderator" that detects frequent Messaging. The ban should go away on its own in a few days─which is about how long the wait is for a Service Desk Support Ticket to get resolved (if you had been able to create one).
 
Ryan L Johnson #:
The issue is probably not the single Message, but rather the number of Messages that you sent during a short timespan. There's an "auto-Moderator" that detects frequent Messaging. The ban should go away on its own in a few days─which is about how long the wait is for a Service Desk Support Ticket to get resolved (if you had been able to create one).
Thank you for your quick reply. It is already working again
 
EA_Trader1 #:
Thank you for your quick reply. It is already working again
You're most welcome. I'm not a Moderator nor an Administrator, by the way.
 
I had a similar issue when I first started on MQL5. The temporary ban on messaging usually happens automatically when the system detects a new account sending multiple messages in a short period — it's an anti-spam measure. It typically lifts within 24-48 hours without any action needed. If it persists beyond that, try the MQL5 support email directly at support@mql5.com as they respond faster than the forum ticket system. Hope it resolves quickly for you
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