mql5 support doesn't answer

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Hi friends . I opened a request on 2026.08.18 and there isn't any answer yet . Does anyone know what I must to do for this ? Are there another ways to get support from mql5 ?
I have the same problem. Today I posted here, but the topic was deleted...
maziar astaraki:
Are there another ways to get support from mql5 ?

Generally, support from mql5 users is basically provided here in the Forum, while a Support Ticket is handled by the Support Team of Metaquotes Ltd.

In the Mobile MT5 for Android (Play Store) listing, the following support email address is posted: support@metaquotes.net

There is also a Forum user ID: @MetaQuotes Support

So there you have more ways to reach Metaquotes Support. If there's a technical failure in the Support Ticket system, then it makes sense to reach out via alternative means. If on the other hand, the Support Team is backlogged, adding more communications to the heap merely increases the backlog.

maziar astaraki:
Hi friends . I opened a request on 2026.08.18 and there isn't any answer yet . Does anyone know what I must to do for this ? Are there another ways to get support from mql5 ?
Was your request related to a financial issue ?
Ivan Stefanov #:
I have the same problem. Today I posted here, but the topic was deleted...
I advised an admin about your post. Nothing more can be done here.
Thank you, very much indeed! I really appreciate it! I understand that probably resolving each case need time, but 1 month is too much.
Alain Verleyen #:
Was your request related to a financial issue ?
Hi
I want to provide an EA on mql5 website that this EA is related to trading journal system so EA send trading data to our backend via WebRequest and require a free account/ID to access its web dashboard, if the ID is not used for licensing and MQL5 handles all licensing . I want to know how can I do it based on mql5 rules ? I want to do everything based on rules and legal . 
Ryan L Johnson #:

Generally, support from mql5 users is basically provided here in the Forum, while a Support Ticket is handled by the Support Team of Metaquotes Ltd.

In the Mobile MT5 for Android (Play Store) listing, the following support email address is posted: support@metaquotes.net

There is also a Forum user ID: @MetaQuotes Support

So there you have more ways to reach Metaquotes Support. If there's a technical failure in the Support Ticket system, then it makes sense to reach out via alternative means. If on the other hand, the Support Team is backlogged, adding more communications to the heap merely increases the backlog.

thank you so much for answering
maziar astaraki #:
Hi
I want to provide an EA on mql5 website that this EA is related to trading journal system so EA send trading data to our backend via WebRequest and require a free account/ID to access its web dashboard, if the ID is not used for licensing and MQL5 handles all licensing . I want to know how can I do it based on mql5 rules ? I want to do everything based on rules and legal . 
Read the rules and do it.
Rules of Using the Market Service
Rules of Using the Market Service
  • www.mql5.com
General Provisions and Conditions of Use service Market
maziar astaraki #:
[T]hank you so much for answering

You're most welcome.

maziar astaraki #:
I want to provide an EA on mql5 website that this EA is related to trading journal system so EA send trading data to our backend via WebRequest and require a free account/ID to access its web dashboard, if the ID is not used for licensing and MQL5 handles all licensing . I want to know how can I do it based on mql5 rules ? I want to do everything based on rules and legal . 

The mql5.com code validator in the CodeBase and in the Market does not allow WebRequests.

In contrast thereto, you can post almost anything that you want in your user Profile Blog.

Ryan L Johnson #:

You're most welcome.

The mql5.com code validator in the CodeBase and in the Market does not allow WebRequests.

In contrast thereto, you can post almost anything that you want in your user Profile Blog.

Wrong. Please stop answering when you don't know, as I already requested you multiple times.
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