is there a way to contact MQL5 customer service?

[Woodrow Birckhead]

The Service Desk option offers NO SERIVCE.  Every request is simply routed to a virtual assistant which is of no help in financial matters.

Is there a way to contact them?

[Sergey Golubev]

The any technical issue/situations should be discussed on the forum.
And the financial issues may be sent to the service desk (and the request to change the MQL5 VPS server should be asked on the service desk as well).

[propatterntrader]

How long has your case been left unanswered ?

[abdalns]

Hello MQL5 Support Team,

I recently deposited 40.00 USD into my account intending to use it for copy trading. However, I am currently unable to withdraw these funds because the system displays a message stating "Withdrawal unavailable: no earned money on your account".

Since this was a direct deposit made by me and not earned trading profits, and I would like to cancel or withdraw this amount back to my original payment method, could you please assist me in processing a refund or unlocking this deposit for withdrawal?

Here are my account details:

 Account Username: abdalns

 Deposit Amount: 40.00 USD

Thank you for your assistance.

Best regards,

[Ellin Tsantidis]

MQ5 support team is not always the best and trustworthly.

I depends in which company you are working to contact them, as they may reply accordingly if they consider you as VIP client or not.

Had also cases where i got 3 different replies for the same question, meaning people replying are from different level of experience and knowledge.

Another case where we had to test ourselves and reported back to confirn where MQ5 asked the exact method we used to share with them so they can use it in their documentiontation (like for real?) 

So in the end it's either you are lucky and you get quick reply usually with link to their documentation, or no answer for hours.

[Fritz Roland Barnard]

abdalns #:

Hello MQL5 Support Team,

I recently deposited 40.00 USD into my account intending to use it for copy trading. However, I am currently unable to withdraw these funds because the system displays a message stating "Withdrawal unavailable: no earned money on your account".

Since this was a direct deposit made by me and not earned trading profits, and I would like to cancel or withdraw this amount back to my original payment method, could you please assist me in processing a refund or unlocking this deposit for withdrawal?

Here are my account details:

 Account Username: abdalns

 Deposit Amount: 40.00 USD

Thank you for your assistance.

Best regards,

Unfortunately, MQL5 does not allow normal withdrawals of deposited funds. Only money earned through MQL5 services can be withdrawn.

This is explained in their official Payments and payment methods article:

https://www.mql5.com/en/articles/302

The article also states that if you topped up your account by mistake, you should contact the Service Desk.

Since your $40 is still unused, I would suggest opening a support request and explaining the situation. They may be able to assist with a refund, but this is entirely at their discretion.

The forum cannot process refunds, so the Service Desk is your best option.