Sumsub Verified, MQL5 Status Rejected - Need Admin Help (Chinese post link inside)

[song liu]

Hello admins,

I posted a detailed issue in the Chinese forum a few days ago (link below), but haven't received any response yet.

Quick summary:

• July 20: Seller verification rejected

• July 22: Sumsub verification PASSED (screenshot available)

• July 23: Emailed support with proof, no reply

• Today: MQL5 status still shows "Rejected"

I'm not asking for a re-review, just a manual sync of my Sumsub result to MQL5.

Could someone please help or guide me on how to get this resolved?

Chinese post: https://www.mql5.com/zh/forum/513536

Thanks!

[Jason Smith]

You have a very low profile score, and that might have something to do with it.

Before I applied for seller status, I had purchased a few products, became involved in the forum, and built up some history.

I didn’t apply for seller status until around a year later.

I’m not saying you need to follow the same path, but it might give you some insight into what could be affecting the decision. Of course, I could be completely wrong, and the reason may be something entirely different.

[Sergey Golubev]

song liu:

I'm not asking for a re-review, just a manual sync of my Sumsub result to MQL5.

Could someone please help or guide me on how to get this resolved?

You can write to the service desk asking them for advice.
Because we (on the forum) have nothing to do with any verification for example.

[Vladislav Boyko]

Jason Smith #:

You have a very low profile score, and that might have something to do with it.

Before I applied for seller status, I had purchased a few products, became involved in the forum, and built up some history.

I didn’t apply for seller status until around a year later.

I’m not saying you need to follow the same path, but it might give you some insight into what could be affecting the decision. Of course, I could be completely wrong, and the reason may be something entirely different.

I recently saw a user who got seller status within hours of creating an account. 0 rating, 0 everything.

[Jason Smith]

Vladislav Boyko #:
I recently saw a user who got seller status within hours of creating an account. 0 rating, 0 everything.

Noted -> Thanx

[song liu]

Sergey Golubev #:
You can write to the service desk asking them for advice.
Because we (on the forum) have nothing to do with any verification for example.

I have tried many times to submit a ticket through the Service Desk to resolve this issue. However, I cannot find the entrance to the Service Desk, and I cannot get through to human support. It just keeps looping through the bot menu options. How can I actually reach the Service Desk ticket system? Or do you have the email address for the MT5 Service Desk? Please let me know, so I can write to them for help. My friend, could you please help me with this? Thank you very much!

[Sergey Golubev]

song liu #:
I have tried many times to submit a ticket through the Service Desk to resolve this issue. However, I cannot find the entrance to the Service Desk, and I cannot get through to human support. It just keeps looping through the bot menu options. How can I actually reach the Service Desk ticket system? Or do you have the email address for the MT5 Service Desk? Please let me know, so I can write to them for help. My friend, could you please help me with this? Thank you very much!

Try to bypass the chatbot (do not speak with bot) to create a ticket to the service desk. 
Example: it took less than 1 min for me -