If your support option works then why I should create forum here? - page 3

New comment
 

Hello @Marsel, @MetaQuotes, @MetaQuotes Support & @MetaQuotes Seller

I am genuinely disappointed with the response I received.

I clearly explained that I was unable to create a support ticket using my primary MQL5 account (SephirothPrime) because it was placed under the Financial Operations Limited restriction. The only reason I created a secondary account was to report this issue and request assistance.

My request was straightforward:

  1. Remove the Financial Operations Limited restriction from my primary account (SephirothPrime).

  2. Once my primary account is fully functional again, I will gladly proceed with deleting the secondary account, as it is no longer needed.

However, the response I received simply instructed me to delete the secondary account without addressing the root cause of the problem or explaining how I would be able to contact Support afterward.

This creates a logical contradiction. If I delete the secondary account while my primary account is still unable to create support tickets, how am I supposed to contact Support if I encounter another issue?

A more appropriate resolution would have been:

  • Remove the Financial Operations Limited restriction from my primary account.

  • Confirm that I can once again create support tickets from that account.

  • Then ask me to delete the secondary account, which I would be happy to do.

I have no intention of keeping multiple accounts. The secondary account was created solely because your system prevented me from contacting Support through my primary account.

I respectfully ask that you review my case again and address the actual issue rather than focusing only on the existence of the secondary account.

Details: MQL5.com: finance, Open, Start:  2026.06.25 20:23, Ticket : #6011233

Thank you, and I look forward to your response.


 

Update:

Restrictions removed and confirmed to fix issue in 3 working days.


Thank you @Marsel, @MetaQuotes and @MetaQuotes Support

 
Hello @MetaQuotes and @MetaQuotes Support,

My MQL5 account has been restricted with “Financial operations are limited.”

I already have 39 USD in my MQL5 balance, but I cannot use it to pay for a VPS. The restriction also prevents me from adding or verifying my phone number.

The MQL5 Helper chatbot only gives predefined answers and keeps looping. It does not create a Service Desk ticket, so I have no way to request a review.

Please open a Service Desk ticket for my account and review the financial restriction. I am willing to complete any required verification.

MQL5 login: reat1990
 
Konoko Ng #:
My MQL5 account has been restricted with “Financial operations are limited.”
look at the bottom of this page for "Contacts and requests", and try to bypass the chatbot to create a ticket to the service desk.
123
New comment