Changing public name for selling

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Hello, my real name is currently displayed as my public profile name after ID verification for becoming a seller. I would like to use a brand name / pseudonym as my public display name for the marketplace, while keeping my verified real name for internal payment and verification purposes. Many other sellers use brand names on the marketplace. Does anyone know how to change my public display name? Or is the ' Your place of employment:' field used for that?
 
Donovan Tjin-a-tak:
Hello, my real name is currently displayed as my public profile name after ID verification for becoming a seller. I would like to use a brand name / pseudonym as my public display name for the marketplace, while keeping my verified real name for internal payment and verification purposes. Many other sellers use brand names on the marketplace. Does anyone know how to change my public display name? Or is the ' Your place of employment:' field used for that?
This is not possible, all verified sellers are shown with their real name.
 
Eleni Anna Branou #:
This is not possible, all verified sellers are shown with their real name.
Oh wait... I can see now. It's been a few years since I've been here 😅 Okay thank you!
 
Donovan Tjin-a-tak:
Hello, my real name is currently displayed as my public profile name after ID verification for becoming a seller. I would like to use a brand name / pseudonym as my public display name for the marketplace, while keeping my verified real name for internal payment and verification purposes. Many other sellers use brand names on the marketplace. Does anyone know how to change my public display name? Or is the ' Your place of employment:' field used for that?

Seller names on mql5.com are legal names. If you want to sell under a business name, you need a legal business entity owned by you. You need to file papers with your country/state's corporate regulatory agency to form a limited liability company (LLC), corporation (Inc.), etc. Then use the official documents that you receive from your country/state to verify your business entity with the Service Desk. Government fees generally apply.

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Register A company as Seller on MQL5 Market

Ryan L Johnson, 2025.05.07 17:49

If you're running a business, you need to be diligent. I believe that my business account was just approved because I was diligent.

  1. I added my entity's full legal name to my mql5 Profile in Settings. [As far as can tell, no special authorization is required here].
  2. I applied to upgrade my account to business status with a copy of my official State certified business entity registration certificate. Although the common meaning of the word, "certificate," seems to imply that it's inherently certified; I obtained an official State certified copy of the certificate for about 30 USD when I formed my entity in 2023. Unlike a standard copy of the certificate, the official State certified copy includes an additional certification signed by an individual representative of the State--certifying the time and place of its origin with a State Seal.
  3. The Service Desk immediately replied with an estimated 3 business day window for assessment of the application.
  4. Within 3 business days, the Service Desk requested a link to the official [State] website in order to verify the entity registration certificate.
  5. I immediately replied with a link to my State's entity verification website, my State's tax registration website, a png image of my entity's 2024 annual report, a png image of my entity's annual report filing receipt, and a redacted png image of my entity's national tax ID assignment.
  6. The Service Desk immediately replied with a request for instructions on how to verify my entity's certificate from the website for which I previously sent a link. [This is the point at which I realized that the Service Desk is likely in Metaquotes' headquarters in the Republic of Cyprus, and that no person can be familiar with the corporate formation rules of every State and Province in the world. Therefore, extreme attention to detail is required].
  7. I immediately replied with a 15 point list of detailed instructions on how to verify the certificate.
  8. The Service Desk immediately approved my entity's account.

My point here is that I remained in constant contact with the Service Desk at all times. Being incommunicado for 48 hours might not be acceptable. The risk of BS tends to rise as silence drags on.

Keep in mind that there is no application fee, and imagine the number of applications that roll in. It's your job to make the Service Desk's job as easy as possible.

If the option is still available to you, maybe start a new business account application and be diligent this time.

(I subsequently cancelled my Seller registration on mql5.com for other reasons).
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