Unable to login to new real account on MT5 – “Authorization failed or invalid account”

 
I have created a new real trading account with my broker and received the login ID, password, and server name. However, I am unable to log in to the real account on MT5.
When I try to log in i get the message: “Authorization failed or invalid account”
 
Vivek Kumar:
I have created a new real trading account with my broker and received the login ID, password, and server name. However, I am unable to log in to the real account on MT5.
When I try to log in i get the message: “Authorization failed or invalid account”

First, check whether you have an MT5 account with your broker that you would like to connect to MT5.

In this case, contact your broker, as only they can help you

 
Carl Schreiber #:

First, check whether you have an MT5 account with your broker that you would like to connect to MT5.

In this case, contact your broker, as only they can help you

Every thing is correctly checked, its just not with me, my friends are also facing this issue. 
we don't know why this is happening?
 

Are you logging in via the mobile app or on a PC? Are you sure you're selecting the right server when logging in? See how many servers I have to choose from when trying to log in to my account.

Files:
mt5_server.jpg  61 kb
 
Lukasz Tuchacz #:

Are you logging in via the mobile app or on a PC? Are you sure you're selecting the right server when logging in? See how many servers I have to choose from when trying to log in to my account.

i am logging in via mobile app also tried on pc. yes i am sure i am selecting the right server. we have never face this issue before, this is new for us also.
 
Contact broker
 

If your broker's support team confirms that everything is correct, there are only three possibilities: incorrectly entered login, incorrectly entered password, or incorrectly selected server. Do you have the investor password? If so, try logging in with the investor password.

 
Lukasz Tuchacz #:
Do you have the investor password?

we have done everything, still facing that issue that's why i raise that issue here.