I can't contact the service desk

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I received a message that says (We need to perform additional verification of your account, Please contact Service Desk ). How can I do this if the chat does not appear?

 
Use this link: Contacts and requests
Contact Us
Contact Us
  • www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
 
Sergey Golubev #:
Use this link: Contacts and requests
 same problem
 
Liubov' Shkandrii #:
 same problem
Most of the users can contact with the service desk. 
But there are some users who can not (same with you) - for the reason? No idea ... it may be bad internet connection or any ...

There is one thread on Russian forum about it: https://www.mql5.com/ru/forum/501664
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