The MT5 installer has a problem and cannot be installed

New comment
 

Hello, last Sunday the MT5 installer downloaded directly from the broker (latest version) had a problem and couldn’t be installed at all — it showed the error in the picture, and sometimes it asked me to enter a proxy.

But when I tried using the older setup file that I downloaded last month, it installed normally!

This is on an Internet connection in the Europe region. I’m not sure whether other regions have the same issue. It looks like 5 other people have the same problem



image
 
i´m on same situation, i guess could be some server problem?
 

is any solution to fix this problem

 

Hi community 👋

I tried installing MT5 from two different brokers today, just to test and confirm whether this issue is real. I’m receiving the same error on both installations.

Everything on my side is unchanged — same PC, same configuration, same internet — and I successfully installed MetaTrader just last week without any problem.
So it looks like the issue is server-side, not local.

My suggestion is to try again later. I’m sure it will be fixed soon. 👍

 

Yes, there has been several reports by various users, on the different language forums.

Some have reported the message "something went wrong" while others have reported that it requests for the proxy server to be defined. 

Others have reported that they are able to install but are unable to connect to trade servers with a message that it is "too old".

At the moment, given that it was the weekend, there is no concrete information available of what is causing these various situations.

We will need to be patient and wait for MetaQuotes employees and admin to return to normal business work hours to address the issues.

Please be patient, as we moderators have no information about it either.

 
Trying since yesterday when will they fix this. 
 
download an older installer from internet archive. works for me
 

I can confirm its work well today

I have successfully installed it today.

So MetaQuote team has been fixed issue


 
Manu Tabtim:

Hello, last Sunday the MT5 installer downloaded directly from the broker (latest version) had a problem and couldn’t be installed at all — it showed the error in the picture, and sometimes it asked me to enter a proxy.

But when I tried using the older setup file that I downloaded last month, it installed normally!

This is on an Internet connection in the Europe region. I’m not sure whether other regions have the same issue. It looks like 5 other people have the same problem



I experience this issue with my broker too since last week as I had to reset my laptop. Luckly I had old version so i installed it and it got installed normally.
New comment