Mobile alerts received from VPS dissappearing

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Over the past two days, I have realized that when my EAs send me mobile alerts, they disappear from my mt5 message dashboard by themselves randomly in little to no time, which is strange considering they were operating fine all along. Does anyone know how to solve such an issue?
 
callie.bot:
Over the past two days, I have realized that when my EAs send me mobile alerts, they disappear from my mt5 message dashboard by themselves randomly in little to no time, which is strange considering they were operating fine all along. Does anyone know how to solve such an issue?
In Settings, make sure you have Content auto-download set to Always. If that doesn't work, I would reinstall the Mobile app.
 
Ryan L Johnson #:
In Settings, make sure you have Content auto-download set to Always. If that doesn't work, I would reinstall the Mobile app.
To add to this, resetting the MT5 application can help, I've had something similar happen in the past
 

I confirm. I sent myself a push notification using a script, and the notification chat in MT5 for Android disappeared after restarting the Android app.

I also can't find the chat with notifications about freelance orders, although I received notifications yesterday and did not clear that chat.

Files:
app-info.jpg  85 kb
[Deleted]  
@Vladislav Boyko #: I confirm. I sent myself a push notification using a script, and the notification chat in MT5 for Android disappeared after restarting the Android app. I also can't find the chat with notifications about freelance orders, although I received notifications yesterday and did not clear that chat.

I thought that was normal for push notifications.

On the iOS mobile app, notifications only appear as short-term notifications, that disappear as soon as you read them (on the lock screen or general notifications pull-down). They are never stored nor made available after the fact.

I did not know that on the Android app, those notifications were accessible afterwards in the app itself.

Seems, I have been using the wrong app. I have been using the "Channels" app, which does not store the notifications. The "MetaTrader 5" app does! Guess I need use a different MQID in the future for notifications. 😅

 
  • I just received a notification about a new job: <1.png>
  • After restarting the application, the "Freelance" chat disappeared: <2.png>

Until yesterday, I could view the history of freelance notifications in the "Freelance" chat.

Files:
1.png  49 kb
2.png  38 kb
 
callie.bot:
Over the past two days, I have realized that when my EAs send me mobile alerts, they disappear from my mt5 message dashboard by themselves randomly in little to no time, which is strange considering they were operating fine all along. Does anyone know how to solve such an issue?

The fix will be available in the next update, which will be released within a few days.

[edit] I received the update with the fix within a few days, as planned.

 
I have the same issue. MT4 app is not yet fixed.. does anyone here have the fix? Notifications are deleted automatically when mt4 is restarted
 
Emir Revolledo #:
I have the same issue. MT4 app is not yet fixed.. does anyone here have the fix? Notifications are deleted automatically when mt4 is restarted
I don't have a mobile MT4, so I can't check and confirm. But as a workaround, you can send notifications from a desktop MT4 to a mobile MT5 (which is why I've never had a mobile MT4).
 
Vladislav Boyko #:
I don't have a mobile MT4, so I can't check and confirm. But as a workaround, you can send notifications from a desktop MT4 to a mobile MT5 (which is why I've never had a mobile MT4).
Ahh, that's a lot of hassle. Wont this bug be fixedm thanks for the response anyway. For now i will use your suggestion
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