Try to deposit the necessary money for your signal subscription to your MQL5 account first and then choose the MQL5 way of payment during your purchase.
https://www.mql5.com/en/users/djyo/accounting/topup
Make sure you've done everything as described here:
How to Subscribe to MT4/MT5 Signal
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Hi, Good day,
Anytime I select a trading signal to follow through MQL5, I get an error message saying "Subscription Failed".
Has anyone experienced this, can anyone help?
Thanks