frozen MT5 = no data to charts

[Pavel Sebastian Dobroucky]

Hello. I have a problem with the MT5 application from [redacted] on my laptop. The charts and data are not loading. Other websites are. Please anyone for advice. hurry ...

[Fernando Carreiro]

Pavel Sebastian Dobroucky: Hello. I have a problem with the MT5 application from [redacted] on my laptop. The charts and data are not loading. Other websites are. Please anyone for advice. hurry ...

Check the Journal for connection problems and then if this is only with one broker and not others, then discuss the issue with them.

EDIT: And please don't tell us to "hurry"! This is a user forum. We have no obligations to "serve" you!

[Pavel Sebastian Dobroucky]

Fernando Carreiro #:
Check the Journal for connection problems and then if this is only with one broker and not others, then discuss the issue with them.

good day. thank you. today I uninstalled and reinstalled MT5, looked in the Journal and here in the attachment. Where do you think the error is? I can transfer between accounts from the broker and it does not report an error...

[Fernando Carreiro]

Pavel Sebastian Dobroucky #: good day. thank you. today I uninstalled and reinstalled MT5, looked in the Journal and here in the attachment. Where do you think the error is? I can transfer between accounts from the broker and it does not report an error...

It seems it is not just a broker problem but a general connectivity problem.

"(connect failed) [1001]" indicates problems with your connectivity, either with your ISP, or your local network, or the authentication process on your computer.

Please attach the full Journal log, and not just a screenshot.

Please provide more technical details if you need help with your issue — https://www.mql5.com/en/forum/449342

[Pavel Sebastian Dobroucky]

Fernando Carreiro #:

It seems it is not just a broker problem but a general connectivity problem.

"(connect failed) [1001]" indicates problems with your connectivity, either with your ISP, or your local network, or the authentication process on your computer.

Please attach the full Journal log, and not just a screenshot.

Please provide more technical details if you need help with your issue — https://www.mql5.com/en/forum/449342

Sir, thank you for addressing my problem here. And I apologize for the word "hurry" = I didn't mean it in any way, I just would like to solve it quickly and I don't know how. I apologize. Here in the attachment I am sending 3 pages of Journal, as it will appear to me after the re-release of MT5. Can you please find an error there somewhere that I could start from and start solving it in some specific way?

[Oleksandr Medviediev]

Pavel Sebastian Dobroucky #:
Sir, thank you for addressing my problem here. And I apologize for the word "hurry" = I didn't mean it in any way, I just would like to solve it quickly and I don't know how. I apologize. Here in the attachment I am sending 3 pages of Journal, as it will appear to me after the re-release of MT5. Can you please find an error there somewhere that I could start from and start solving it in some specific way?

Is your laptop on windows or mac?

[Pavel Sebastian Dobroucky]

Oleksandr Medviediev #:
Is your laptop on windows or mac?

On Windows. Malby problém with antivir Norton?

[Oleksandr Medviediev]

Your acct is clearly not connecting. Could be Norton.

Step-1: Consider to run your MetaTrader in the portable mode. To use this mode, start the platform from the command line with the additional /portable key. For example, "C:\Program Files\MyTerminal\terminal.exe /portable".

https://www.metatrader5.com/ en/terminal/help/start_ advanced/start 

Step-2: Contact your broker CS. Your broker has reshuffled Servers/ports for both real and demo recently, so that could be the cause.

[Fernando Carreiro]

Pavel Sebastian Dobroucky #: Sir, thank you for addressing my problem here. And I apologize for the word "hurry" = I didn't mean it in any way, I just would like to solve it quickly and I don't know how. I apologize. Here in the attachment I am sending 3 pages of Journal, as it will appear to me after the re-release of MT5. Can you please find an error there somewhere that I could start from and start solving it in some specific way?

You have a general network connectivity problem, or your firewall/anti-virus is blocking the connectivity! You will have to troubleshoot the issue on your end. I am uable to offer more advice than that.

[Pavel Sebastian Dobroucky]

Fernando Carreiro #:

You have a general network connectivity problem, or your firewall/anti-virus is blocking the connectivity! You will have to troubleshoot the issue on your end. I am uable to offer more advice than that.

Thank you very much sir for your time and advice. I contacted the broker and everything is "OK" on their side, here in MT5 everything is probably "OK" too, so I have to take my laptop to some SW programmer in person to have my antivirus checked. I wish you much success and most importantly have a nice day. With respect PSD

[Pavel Sebastian Dobroucky]

Oleksandr Medviediev #:

Your acct is clearly not connecting. Could be Norton.

Step-1: Consider to run your MetaTrader in the portable mode. To use this mode, start the platform from the command line with the additional /portable key. For example, "C:\Program Files\MyTerminal\terminal.exe /portable".

https://www.metatrader5.com/ en/terminal/help/start_ advanced/start 

Step-2: Contact your broker CS. Your broker has reshuffled Servers/ports for both real and demo recently, so that could be the cause.

Thank you very much sir for your time and advice. I contacted the broker and everything is "OK" on their side, here in MT5 everything is probably "OK" too, so I have to take my laptop to some SW programmer in person to have my antivirus checked. I wish you much success and most importantly have a nice day. With respect PSD