Multi-Account & Multi-Instance Kubernetes MT5 Stop to connect - page 2

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Manu Tabtim #:
Access to mql5.com is unrelated to trading servers.

If both MetaQuotes and the broker confirm no block, the most practical solution is to change provider.

Anything else isn't worth it, even having this conversation (it's a dead end, no one on the forum could help you with this, only yourself).
 
I'm also facing the same issue, and I already reported it to the service desk. They asked me if I could access mql5.com, and I said yes, but I couldn't access https://web.metatrader.app. Now I'm just waiting for their answer.

The solution I'm using now is a VPN, with the location set to London. Since I'm not a scalper, I think it's fine for now until I get a clear answer.

FYI, when using the VPN, the "Find your company" feature isn't working... :(.
 
Manu Tabtim #:

The problem is that it had always been working normally, but suddenly it got blocked for unknown reasons, and MetaQuotes cannot provide any explanation as to why. This leaves the users to resolve the issue on their own.

Then how can it be fixed when you don’t say anything at all?

An even bigger problem is that after contacting the Desk Service to unblock it, I was able to use it again, but within just a few minutes, it got blocked once more

I honestly wonder what MetaQuotes is doing......

Exactly 
It's not very easy for Algo Traders with public service to work like that and without any orientation or cause.

And we don't have possibility to share our IP for long time to be sure.

The main way is to know all rules to respect to not be blocked
 
Miguel Angel Vico Alba #:

Blocking a whole subnet is usually not arbitrary. VPS providers share ranges among many users, and if repeated abuse is detected, the fastest mitigation is to restrict the entire range.

I am not trying to justify anything, only giving an objective view: such measures always have a reason, even if it is not visible to us.

This is just an example of how an entire provider was "banned". If there is too much abuse from that subnet, it is more practical to block the whole range than to go IP by IP. It is reasonable.

Choose a reliable provider. I don't know if this is your case, but many people go for the cheapest and most random providers, and that's where most of the illicit activity tends to happen.

I'm sure that with a quality provider you wouldn't face this situation. In the end, the problem is not really MetaQuotes, it often comes from our decision to save a few pennies.
My provider is a big rovider with many regulations.
 
Miguel Angel Vico Alba #:
Access to mql5.com is unrelated to trading servers.

If both MetaQuotes and the broker confirm no block, the most practical solution is to change provider.

Anything else isn't worth it, even having this conversation (it's a dead end, no one on the forum could help you with this, only yourself).
OK thank's for clarification now we know that it's not solvable issue
 
Wilfried Tiani #: OK thank's for clarification now we know that it's not solvable issue

Forum on trading, automated trading systems and testing trading strategies

Multi-Account & Multi-Instance Kubernetes MT5 Stop to connect

Miguel Angel Vico Alba, 2025.09.24 11:08

Access to mql5.com is unrelated to trading servers.

If both MetaQuotes and the broker confirm no block, the most practical solution is to change provider.

Anything else isn't worth it, even having this conversation (it's a dead end, no one on the forum could help you with this, only yourself).
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