Metaquotes blocking IP address

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Hello,

why is MetaQuotes blocking my servers IP address. It used to work, then it stopped working, then it worked again, now it stopped working again. 

Also I can’t find any official support email. info@metaquotes.net is not working.

kind regards,

Roman
 
romux: Also I can’t find any official support email. info@metaquotes.net is not working.

There is no support email. You have to use the Service Desk contact.

romux: why is MetaQuotes blocking my servers IP address. It used to work, then it stopped working, then it worked again, now it stopped working again. 

What is reported in the MetaTrader's Journal log?

Have you run a ping and trace-route test to see where the connection is being blocked or lost?

Is this your home computer or a 3rd party VPS?

Have you searched the forum for posts about similar issues?

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Fernando Carreiro #:

There is no support email. You have to use the Service Desk contact.

What is reported in the MetaTrader's Journal log?

Have you run a ping and trace-route test to see where the connection is being blocked or lost?

Is this your home computer or a 3rd party VPS?

Have you searched the forum for posts about similar issues?

The Service Desk bot is not able to fix and unfortunately there is no live agent. 

Yes. I‘m trying to use my rented server with IP address: 94.16.111.*

Trying to access the MQL5 marketplace website leads to a 404 access denied error. MT5 installations run into problems where it then asks for a proxy.

It used to work a couple of days ago and now again it isn’t. It’s annoying. 

Obviously Metaquotes wants me to buy a VPS instead of using my own providers?…

kind regards,

Roman
 
romux #: 94.16.111.*

Reverse loop-up on the IP gave me the "netcup GmbH", which as far as I now, is know for being banned/blocked/black-listed by MetaQuotes based on forum posts I have read before.

You will probably have to change to a different VPS provider, but if you wish to do more research, follow-up on the following searches for forum posts and see if any of them help.

 
Thanks for your answer. Yes, I‘ve seen the issues of other users related to Netcup. However I am using this server for years without any problems and actually don’t want to switch. It’s also odd that it used to work several times in the past but then all of a sudden stops working again. 

Is there a list of providers which are tolerated without having to rely on Metaquotes own VPS services? 

kind regards

Roman
 
romux #: Is there a list of providers which are tolerated without having to rely on Metaquotes own VPS services? 

MetaQuotes has never released such a list (as far as I know), and such discussions are not allowed on the forum!

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