Metaquotes blocking IP address

[romux]

Hello,

why is MetaQuotes blocking my servers IP address. It used to work, then it stopped working, then it worked again, now it stopped working again. 

Also I can’t find any official support email. [e-mail] is not working.

kind regards,

Roman

[[Deleted]]

romux: Also I can’t find any official support email. [e-mail] is not working.

There is no support email. You have to use the Service Desk contact.

romux: why is MetaQuotes blocking my servers IP address. It used to work, then it stopped working, then it worked again, now it stopped working again. 

What is reported in the MetaTrader's Journal log?

Have you run a ping and trace-route test to see where the connection is being blocked or lost?

Is this your home computer or a 3rd party VPS?

Have you searched the forum for posts about similar issues?

[romux]

Fernando Carreiro #:

There is no support email. You have to use the Service Desk contact.

What is reported in the MetaTrader's Journal log?

Have you run a ping and trace-route test to see where the connection is being blocked or lost?

Is this your home computer or a 3rd party VPS?

Have you searched the forum for posts about similar issues?

The Service Desk bot is not able to fix and unfortunately there is no live agent. 

Yes. I‘m trying to use my rented server with IP address: 94.16.111.*

Trying to access the MQL5 marketplace website leads to a 404 access denied error. MT5 installations run into problems where it then asks for a proxy.

It used to work a couple of days ago and now again it isn’t. It’s annoying. 

Obviously Metaquotes wants me to buy a VPS instead of using my own providers?…

kind regards,

Roman

[[Deleted]]

romux #: 94.16.111.*

Reverse loop-up on the IP gave me the "netcup GmbH", which as far as I now, is know for being banned/blocked/black-listed by MetaQuotes based on forum posts I have read before.

You will probably have to change to a different VPS provider, but if you wish to do more research, follow-up on the following searches for forum posts and see if any of them help.

• https://www.mql5.com/en/search#!keyword=netcup&module=mql5_module_forum
• https://www.mql5.com/de/search#!keyword=netcup&module=mql5_module_forum

[romux]

Thanks for your answer. Yes, I‘ve seen the issues of other users related to Netcup. However I am using this server for years without any problems and actually don’t want to switch. It’s also odd that it used to work several times in the past but then all of a sudden stops working again. 

Is there a list of providers which are tolerated without having to rely on Metaquotes own VPS services? 

kind regards

Roman

[[Deleted]]

romux #: Is there a list of providers which are tolerated without having to rely on Metaquotes own VPS services? 

MetaQuotes has never released such a list (as far as I know), and such discussions are not allowed on the forum!

[Charles Baxter]

Greetings,

I am experiencing a similar issue on my self-managed server, and the provider has confirmed that they are not filtering any routing. 

I am not sure if it's best to post it here in response, or create a new post - please advise.

Key observations:

• HTTPS access to Metaquotes sites fails consistently on a self-managed server (Windows) - example domains affected: metaquotes.net, mql5.com

• ping is successful, but HTTPS access times out

• MT5 Journal shows failures: Virtual Hosting - failed to get list of virtual hosts [1001] (connect failed) and MQL5 Market - failed to get list of user products (connect failed) [1001]

• Using a VPN to alter the IP on the same server immediately restores access

This strongly suggests an IP-based block or reputation issue affecting my server’s public IP.

Context: The server previously had an MT5 terminal that was glitching and frequently disconnecting/reconnecting (since resolved), so it’s possible this triggered automated protection or rate-limiting.

Is it possible to request that my IP be unblocked, or is changing IP the only solution?

Thanks in advance.

[Carl Schreiber]

Charles Baxter #:

Greetings,

I am experiencing a similar issue on my self-managed server, and the provider has confirmed that they are not filtering any routing. 

I am not sure if it's best to post it here in response, or create a new post - please advise.

Key observations:

• HTTPS access to Metaquotes sites fails consistently on a self-managed server (Windows) - example domains affected: metaquotes.net, mql5.com

• ping is successful, but HTTPS access times out

• MT5 Journal shows failures: Virtual Hosting - failed to get list of virtual hosts [1001] (connect failed) and MQL5 Market - failed to get list of user products (connect failed) [1001]

• Using a VPN to alter the IP on the same server immediately restores access

This strongly suggests an IP-based block or reputation issue affecting my server’s public IP.

Context: The server previously had an MT5 terminal that was glitching and frequently disconnecting/reconnecting (since resolved), so it’s possible this triggered automated protection or rate-limiting.

Is it possible to request that my IP be unblocked, or is changing IP the only solution?

Thanks in advance.

There were/are several malicious attacks from some providers, which are blocked hereinafter.
See:
No connection to MQ: https://www.mql5.com/ru/forum/108948/page2#comment_19285479
https://www.mql5.com/en/forum/359127#comment_19959318

So look for another provider and check them with a MQ-Demo account, is easy and costs nothing :)

[Charles Baxter]

Carl Schreiber #:
There were/are several malicious attacks from some providers, which are blocked hereinafter.
See:
No connection to MQ: https://www.mql5.com/ru/forum/108948/page2#comment_19285479
https://www.mql5.com/en/forum/359127#comment_19959318

So look for another provider and check them with a MQ-Demo account, is easy and costs nothing :)

Thanks for your attention. I have many systems and processes set up on my managed server and it is not feasible to switch. Xneelo is a general provider and is reputable. 

I ran a beta version of MT5 for one instance and this seemed to be the problem behavior, but I have reverted back to a GR version. 

How can I persuade Metaquotes to remove this block for me?

[Alain Verleyen]

Charles Baxter #:

Thanks for your attention. I have many systems and processes set up on my managed server and it is not feasible to switch. Xneelo is a general provider and is reputable. 

I ran a beta version of MT5 for one instance and this seemed to be the problem behavior, but I have reverted back to a GR version. 

How can I persuade Metaquotes to remove this block for me?

Contact the ServiceDesk.

[Charles Baxter]

Alain Verleyen #:
Contact the ServiceDesk.

You may be aware that the link to create a support request opens a chat bot which does not allow you to log a support request or speak to a live agent, but rather gives very basic links to pages for common issues or questions. This is on no use at all.