VPS Payment

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Hi guys, why is it I am failing to pay for VPS hosting with my Visa Card. Giving me a declined message?
 

Try to deposit the necessary funds into your MQL5 account first and then choose the MQL5 way of payment, during your MQL5 VPS purchase.

https://www.mql5.com/en/users/p.kuvenga/accounting/topup

 
same problem , did you find any fix
 
vijay anand #:
same problem , did you find any fix

Did you follow the same advice?

Try to deposit the necessary funds into your MQL5 account first and then choose the MQL5 way of payment, during your MQL5 VPS purchase.

https://www.mql5.com/en/users/vijayanand009/accounting/topup

 
vijay anand #:
same problem , did you find any fix

Same problem and same fix - 

Forum on trading, automated trading systems and testing trading strategies

VPS Payment

Eleni Anna Branou, 2025.06.28 19:53

Try to deposit the necessary funds into your MQL5 account first and then choose the MQL5 way of payment, during your MQL5 VPS purchase.

https://www.mql5.com/en/users/p.kuvenga/accounting/topup


 
Sergey Golubev #:

Same problem and same fix - 


yes i tried that also.when i tried to topup my account is giving same error payment declined.

now it is showing 
Financial operations are limited. Please contact our technical support team

if i tried to create ticket a chat window opens and it is like look that wont allow me to create a support ticket

 
vijayanand_TM #:
yes i tried that also.when i tried to topup my account is giving same error payment declined.

now it is showing 
Financial operations are limited. Please contact our technical support team

if i tried to create ticket a chat window opens and it is like look that wont allow me to create a support ticket

Use the other card (other Visa card or other Mastercard).
Because the payment is declined by the bank in most of the cases (your bank in your case).

Financial operations are limited. Please contact our technical support team

How to contact with the service desk - this thread https://www.mql5.com/en/forum/481262 (and especialy post ).

 
Sergey Golubev #:

Use the other card (other Visa card or other Mastercard).
Because the payment is declined by the bank in most of the cases (your bank in your case).

How to contact with the service desk - this thread https://www.mql5.com/en/forum/481262 (and especialy post ).

i used one visa and one master card both showing common bank declined in mql5 account topup and in mt5 direct vps purchase showing bank declined. then i called the bank customer care and they saying my card dont have any issue and i can make international payment without any issue. they saying the issue is in mql5.com or the payment gateway used by mql5.

i also tried unionpay it is showing payment declined because of wrong address, phone, card details. but card details i used is correct. there is no option to enter address or phone number.


the service desk lifted the finance limited error.


Both of my cards are debit cards. Is this the problem?

 
vijayanand_TM #:
they saying the issue is in mql5.com or the payment gateway used by mql5.

The payment gateway is from EU and the US so it may be fine with this gateway.
Some cards work and some of them - not ... because everything in financial world is not unified ...

-----------------

then i called the bank customer care and they saying my card dont have any issue

I think - it is not related to p2p payment and to Visa+
It is int'l payment by using gateway from one bank/accout to an other one (with some checking procedure on the way for example).

 
Sergey Golubev #:

The payment gateway is from EU and the US so it may be fine with this gateway.
Some cards work and some of them - not ... because everything in financial world is not unified ...

-----------------

then i called the bank customer care and they saying my card dont have any issue

I think - it is not related to p2p payment and to Visa+
It is int'l payment by using gateway from one bank/accout to an other one (with some checking procedure on the way for example).

i am able to purchase vps from other providers and i am paying them in usd. i dont have any issue. only here it is a problem.
 

yes found the problem.

only credit card is working 



i tried  different bank card (debit cards all giving bank declined). then i used credit card and payment passed through.

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